Job Purpose

This position reports directly to the Director of Solutions Development. This position is considered a critical talent with superior knowledge (compared to other Network Sales Engineers). This position is responsible for providing pre-sale and post-sale design and technical support, assist in the development of other Network Sales Engineers, and contributor to product development and process improvement.

Essential Functions

Pre-Sales Opportunity Assessment, Solution Development and Design for Complex CB Network Services, Presentation of Solution to Customer, and Pre/Post-Sales Technical Support (60%)

• Assist Network Specialists in pre-qualifying network opportunities
• Lead customer technical discovery process to determine what alternatives would best meet customer objectives and be technically feasible for Cincinnati Bell to deliver a complex profitable solution
• Identify and develop solution alternatives and be responsible to qualify solution feasibility with internal Cincinnati Bell resources (engineering, product house, operations, BMO, etc.) for complex network solutions
• Create network diagrams, assist in proposal generation, and be a key resource in solution presentation to the customer
• Serve as an escalation point for pre-sales technical questions/issues
• Participation in the hand-off of complex solutions to BMO
• Act as a lead for significant customers trouble/network issues
• Responsible for coordinating/delivery of RFO
• Ability to understand and design integrated network solutions
• Ability to engage resources from CBTS to deliver end-to-end solutions
• Participate in pricing/cost analysis for solutions
• Regular involvement with the Product House, Engineering, and BMO for input to product development, cost reductions, implementation issues, and process design and improvement

Technical Sales Leadership and Personnel Development (40%)

• Escalation point for the most critical solutions and the most complex designs
• Leadership in assisting in the education and development of both the Network Sales Engineers and Network Specialists
• Hold regular meetings to review ICB designs and their feasibility

Education

• A Master's Degree or equivalent

Certifications, Accreditations, Licenses

• Network Certification a plus (CCNA, CCDA)

Experience

• Over 10 years in complex network design
• Strong sales engineering background experience in local and wide-area voice and data networks
• Must have excellent verbal and written communication skills, excellent analytical ability, good judgment, and the ability to work as a part of a team in a fast-paced, environment
• Technical experience with CB network services, operations, support, and processes

Special Knowledge, Skills, and Abilities

• Strong technical skills for Telecom; voice, data, Internet, LAN, WAN, IP routing
• Strong experience with customer telecommunication applications
• Extensive experience with the design or engineering of highly complex products and services
• Experience with a wide range of technologies and services
• Knows processes to implement complex telecommunications products and services
• Exceptional organizational, leadership, and problem-solving skills
• Deep technical knowledge of interworking of all CBT/CBAD products
• Experience with customer storage, security, server, and infrastructure scenarios
• Deep sales experience in evaluating and presenting solutions to meet customer¿s need and requirements
• Advise account teams and Sales Engineers on sales strategy

Supervisory Responsibilities

• Team leadership/team development role

Miscellaneous

This is an exempt (Professional) position

Altafiber:

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