What are the responsibilities and job description for the In Room Dining Supervisor position at Conrad Nashville?
Job Description
The Room Service Supervisor is responsible for overseeing the PM Room Service operation while providing excellent service to our guests with the highest standards of cleanliness and sanitation.
* Approach all encounters with guests and employees in a friendly, service-oriented manner.
* Ensure team members complete side work according to hotel standards.
* Serve guests in a warm, timely, professional manner.
* Ensure department storage areas are kept clean and tidy.
* Be familiar with the operation of the hotel computer system.
* Be familiar with all cashiering forms.
* Follow all state liquor laws.
* Ensure hallways are free from trays, debris, etc.
* Assist in other outlets during peak times.
* Supervise all Room Service personnel.
* Respond to guest complaints in a timely manner.
* Work with other Food - Beverage Managers and keep them informed of issues as they arise.
* Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
* Complete and distribute each day's hospitality function assignment for the next shift (if applicable).
* Ensure effective communications between shifts.
* Monitor quality of service.
* Be visible on the floor and assist staff as needed during each meal period.
* Oversee preparation, set-up and delivery of amenities.
* Attend meetings/training as required by management.
* Perform other duties as requested by management.
Skills and Experience
* At least 18 years of age
* One year in the hospitality or restaurant industry
* Basic computer skills
* Must be able to speak, read and write English and have basic food/beverage knowledge
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
* Supervisory experience preferred
Education
* High school diploma or GED
Source: Hospitality Online