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Connection
Jacksonville, FL | Full Time
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Help Desk Analyst - Remote
Connection Jacksonville, FL
$51k-64k (estimate)
Full Time | Business Services 4 Months Ago
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Connection is Hiring a Remote Help Desk Analyst - Remote

Help Desk Analyst - Remote
Imagine finding a career where you’re rewarded for doing what you do best—helping others.

Remote, FL

CONNECTION

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.

keywords: position summary,position details,solutions,technical,assist,education & experience,skills

Full Time

Overview:

The Connection team has an awesome opportunity through our Technical Staffing division for an Entry Level Help Desk Analyst in Jacksonville, FL or Lake Forest, IL. This is a direct hire opportunity with our client in the distribution industry. This position is remote and responsible for technical support, procedural advice via the telephone or work submitted via the web. Qualified candidates will be able to provide IT assistance to troubleshoot/handle support calls regarding Desktops, Laptops, Printers, Phones, Mobile Devices, E-Mail, Password Resets, Supplier Connect, etc.

Direct hire position. 3 weeks PTO first year. 80% hands on and 20% administration, Windows and ServiceNow environment.

Responsibilities:
  • Provides end user software troubleshooting and support.
  • Installs; configures and upgrades computer hardware/software.
  • Responds to reported inputs including, phone, web, email, system generated messages, monitoring tools.
  • Provides technical and procedural advice, assistance, support, and incident/request resolution to the full complement of systems, hardware, and software.
  • Resolution is delivered via phone, email, or remote assistance.
  • Troubleshooting techniques and technical knowledge to identify the incident severity and the required resolution process.
  • Documents customer interactions into ServiceNow and/or the Knowledge Base System.
  • Research problems that do not have a documented solution and formulate a resolution.
  • Reviews daily ticket flow to make sure all issues are properly researched, updated, resolved, or escalated.
  • Reviews and updates knowledge articles to assist with the troubleshooting and resolution of technical problems.
  • Applies diagnostic techniques to identify problems; investigate causes and recommend solutions.
Requirements:
  • 1 years of experience in IT infrastructure support.
  • Associate or Bachelor’s degree or equivalent work experience.
  • Knowledge of MS Windows XP/7, MS Office, MS Exchange, PC Hardware/Software.
  • Solid technical aptitude.
  • ServiceNow experience preferred; not required.
  • Previous experience supporting help desk operations.
  • Comprehensive knowledge of desktop operating systems and applications.
  • Comprehensive knowledge of the principles; methods and techniques used in computer troubleshooting and support.
  • Customer service experience.
  • Ability to explain/relay IT issues to various levels of end-users.
  • Ability to prioritize activities and multi-task in a high-stress environment.
  • Strong interpersonal, written and communication skills.
  • Insight into how to use multitude of tools to perform job.
EOE/Minorities/Females/Vet/Disabled

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$51k-64k (estimate)

POST DATE

11/22/2022

EXPIRATION DATE

05/10/2023

WEBSITE

econnectionpr.com

HEADQUARTERS

ATLANTA, GA

SIZE

50 - 100

TYPE

Private

CEO

ELIZABETH FAIRLEIGH

REVENUE

$10M - $50M

INDUSTRY

Business Services

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The job skills required for Help Desk Analyst - Remote include Help Desk, Troubleshooting, Customer Service, Operating System, Service Desk, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst - Remote. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Help Desk Analyst - Remote positions, which can be used as a reference in future career path planning. As a Help Desk Analyst - Remote, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst - Remote. You can explore the career advancement for a Help Desk Analyst - Remote below and select your interested title to get hiring information.

If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Help Desk Analyst job description and responsibilities

Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.

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Gathering and triaging cases that require attending to.

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A help desk analyst spends the majority of the day performing remote support.

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Help desk analysts troubleshoot difficulties with computers and their connections.

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Submitting purchase requests and monitoring your expenditure.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Help Desk Analyst jobs

Use quotation marks for exact phrases.

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Use common words and punctuation.

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Set a time limit then change tactics.

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Name the different kinds of software testing.

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Find ways to get job experience.

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Step 3: View the best colleges and universities for Help Desk Analyst.

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