3 Service Desk Technician II (FT) Jobs in Richardson, TX
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Connection, Inc. is Hiring a Service Desk Technician II (FT) Near Richardson, TX
- Improve customer service, perception, and satisfaction
- Ability to work in a team and communicate effectively
- Escalate service requests that require engineer level
support - Understand processes in ConnectWise by completing assigned
training materials and blueprints on the ConnectWise University - Enter all work as service tickets into ConnectWise
- Basic understanding of operating systems, business applications, printing systems, and network systems
- Interpersonal skills: such as telephony skills,
communication skills, active listening and customer-care - Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to
technical issues appropriately - Service awareness of all organization’s key IT services for
which support is being provided - Understanding of support tools, techniques, and how
technology is used to provide IT services - WLAN/LAN Availability/general network understanding
- Server/Gateway status/availability
- ISP availability and service verification (packet loss,
trace routes) - Failure analysis (Trouble sites)
- Wireless Coverage testing
- AP Troubleshooting (AP good/bad)
- Network Configuration and Verification
- Network management tools to test network connections
(packet loss) - Check Hardware (WAP, Switches) firmware and configurations
- Backup: Configuration, restore (local and Cloud)
- Server troubleshoot and rebuild
- Office Upgrade and software Migration
- Writing documents for each job functions
- Overlook on Connect Wise and support Tier1 Technician
Job Summary
Full Time
Business Services
09/22/2022
10/06/2022
econnectionpr.com
ATLANTA, GA
50 - 100
Private
ELIZABETH FAIRLEIGH
$10M - $50M
Business Services
Related Companies
The job skills required for Service Desk Technician II (FT) include Troubleshooting, Customer Service, Service Desk, Operating System, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician II (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician II (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician II (FT) positions, which can be used as a reference in future career path planning. As a Service Desk Technician II (FT), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician II (FT). You can explore the career advancement for a Service Desk Technician II (FT) below and select your interested title to get hiring information.
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