11 Desktop Support Technician Jobs in Columbus, OH
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Congruex is Hiring a Desktop Support Technician Near Columbus, OH
Will determine salary based on skills and experience in relation to the function of the role, as well as equity to any other employees in the same or similar role
Company Profile: .Gudenkauf, a Congruex Company
Gudenkauf is a diversified telecommunications, utility, and systems integration solution provider with the personnel, equipment, expertise, and experience to deliver even in the toughest and most complicated conditions. We offer a variety of services from outside plant construction, fiber optic splicing, and testing, utility locating, intelligent transportation systems, gas line cathodic protection, and emergency restoration services. We have grown to service the states of Ohio, and West Virginia, along with expanding into Kentucky, Indiana, Michigan, Virginia, and Pennsylvania.
Congruex
Congruex was formed in 2017 to take advantage of historic demand for digital connectivity. The digital networks we design and build for our clients enable everything in the modern world to operate, from healthcare and energy to transportation and social interactions.
Few companies in our industry can operate at scale and self-perform services like our multinational team. Our clients choose Congruex to deliver turn-key digital networks under a single platform. Our unified vision is to become the best end-to-end provider of network design and build services in the U.S.
We are the One Congruex Family. We are building tomorrow, together.
Why Work At Congruex
Opportunities We offer opportunities at all levels across the nation – from students to industry veterans – in areas of engineering, construction, and professional services. Wellbeing We value the wellbeing of our people and offer competitive compensation, health benefits, wellness resources, 401(k) retirement planning, and employee recognition and leadership development programs. Options may vary by geographic location.
Culture The pillars of Congruex culture are GRIT, safety, inclusion, and family.
- GRIT: Our GRIT values are part of our company DNA and the touchstone for our multinational workforce.
- Guts - having the guts to do the right thing
- Reliability - being reliable to deliver what we promise
- Innovation - innovating every day
- Teamwork - embracing teamwork together as One Congruex
- Safety: We are committed to 24/7 safety practices on our jobsites, within our offices, and all the places our team exists in between.
- Inclusion: Congruex embraces our team’s diversity and promotes an inclusive workplace for all.
- Family: We are a family-oriented company committed to the long-term health and development of our people.
Job Responsibilities (Including, but not limited to):
- Respond to all user requests via emails, phone calls and foot traffic
- Create, manage, and work all ticket requests in the IT ticket management system
- Resolve all level one and some level two IT related issues
- Escalate unresolved issues to senior IT support
- Coordinate and follow-up on all tickets for all levels of support
- Provide detailed information regarding solution of all tickets serviced
- Add resolutions of recurring issues to the IT knowledge base
- Install, maintain, and troubleshoot all software and application related issues
- Microsoft Windows (10, 2012 and newer)
- Microsoft Office 365
- Adobe (Reader, Acrobat)
- Autodesk AutoCAD
- Web browsers (Internet Explorer, Firefox, Chrome, Safari)
- All other applicable applications deemed necessary
- Install, repair, and replace all desktops, laptops, mobile devices, printers, VOIP phones, scanners, and copiers
- Create, deploy, and manage desktop and laptop images
- Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
- Coordinate the creation of all new user accounts
- Assist users with managing all user accounts
- Inventory all hardware and software for all CHC locations
- Physically inventory all hardware annually
- Weekly inventory all software
- Assist with special projects as deemed necessary
- Worksite location may vary depending on the business needs (onsite vs. remote)
Required Skills & Qualifications: General
- High school diploma or GED equivalent.
- Accustomed to working in a fast paced and changing environment
- Deadline driven, self-motivated, and technically savvy.
- Excellent verbal and written communication skills.
- Superior time management skills.
- Strong attention to detail.
- Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities.
- Critical thinking skills: make assessments and provide solutions to problems.
- Superior customer service. Dedication to providing customers “White Glove Service”.
- Working knowledge of hardware (desktops, laptops, mobile phones, printers, copiers and VOIP phones)
- General networking (TCP/IP, DNS, and WINS)
- Windows 10 and Linux/Unix experience (preferred but not necessary)
- Android and iOS experience (preferred but not necessary)
- MS Office, Adobe Products, AutoCAD, Quickbooks and WEB applications
- Experience performing virus removal in applications such as malware
Desired Skills & Qualifications:
- Bachelor’s degree (in Science, Technology, Engineering or Mathematics) preferred.
- ITIL training preferred
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.
Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
Job Summary
Full Time
Telecommunications
$64k-80k (estimate)
02/01/2023
01/31/2024
congruex.com
BOULDER, CO
500 - 1,000
2017
$50M - $200M
Telecommunications
Related Companies
About Congruex
Congruex Group LLC (Congruex) was founded in 2017 by industry executives, Bill Beans and Kevin OHara, to take advantage of the robust demand for engineering and construction services within the telecommunications and utility industries. There are very few companies in this space that operate at full scale, and even fewer that can self-perform both engineering and construction services. Our vision for Congruex is to become just that an end-to-end provider of turn-key network design, engineering, construction, and maintenance for national broadband operators. Congruex Culture It is our mission ...to satisfy our customers by providing the expertise, technology, and resources necessary to build better networks. Congruex is committed to the overall health, wellness, and safety of our people. We support diversity, inclusion, and the right to live freely with mutual respect. These values are ingrained in our core values of GRIT. At Congruex, GRIT is an acronym for guts, reliability, improvement, and teamwork - having the GUTS to do the right thing, being RELIABLE to deliver what we promise, IMPROVING ourselves every day, and embracing TEAMWORK together as ONE CONGRUEX. G R I T Guts - Reliability - Improvement - Teamwork
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The job skills required for Desktop Support Technician include Troubleshooting, Customer Service, Networking, Help Desk, Microsoft Office, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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