Seeking to hire an Operations Manager to join our leadership team. The company is quickly expanding, and we are redefining service excellence in the Last Mile Small Parcel Delivery Network with FedEx Ground. We are passionate about leveraging technology to fulfill customer promises – while operating safely and reliably. We are looking for a motivated, hardworking, customer - focused individual who wants to join our team.

As we work for one of the largest e-commerce companies in the industry, there is continued room for growth and expansion. This means you will have the opportunity to help shape this company’s direction as we grow! In return, you will be treated fairly and compensated for the pride you exhibit to serve customers and the effort you take as an employee to drive individual performance and team success. Our goal is to enable and deliver life-long business skills to all employees that you will be able to leverage as your career continues to flourish.

Business Philosophy/Behaviors

• Customer: Customers are the center of our universe, and we will do whatever it takes to ensure their needs are met.
• Safety: Safety is non-negotiable. Our #1 priority is keeping our team, the roads, the packages, and the vans safe.
• Teamwork: We are a team that looks after each other. Your personal and professional well- being is essential to the success of the company.
• Endurance: We are all accountable for results. We stay the course and work with a purpose, giving our very best until the end.
• Change: We embrace change and love technology because we understand the value it brings in elevating business and operational excellence.

Work Environment: The Operations Manager (OM) role provides critical tactical support to our Delivery Associates (DA) working out of a delivery station. This is a unique hybrid role in our organization with the singular purpose of ensuring we consistently meet our goals of delivering FedEx packages to customer's homes and businesses. You will be tasked to wear multiple hats – covering fleet, compliance and operations. As an OM, you will ensure our teams have the correct number of vehicles to support the number of routes on any given day. You will be proficient at helping teams identify and systematically track compliance needs to maintain safe and reliable operations. And from time-to-time, you will be called upon to support Operations during periods of escalated logistical challenges. This position requires exceptional communication and planning skills. It is important to note, OM’s continually work under tight deadlines. We need people who are reliable, safe, and determined to work every scheduled day. You must have the ability to thrive in an ambiguous environment and be able to exercise sound judgement on a wide range of issues and topics. Ideal candidates have a background in transportation and excellent data driven problem resolution skills. They can immediately grasp the long-term value of well-planned safety and compliance programs.

Job Responsibilities

Operations Manager develop and promote a strong culture of safety and compliance and possess a bias to get things done right. You will be required to work with team members to analyze data, make recommendations and drive process improvements. The position functions as the safety champion and helps strengthen our cultural values across the business. The role may also provide needed support other teams while they are on the road. Flexibility is key in the role as OM’s also manage and oversee the station coordinate load out, rescues and perform other end of day tasks. The following represents a typical day:

• Plan routes for daily operations on a nightly basis using DRO (Dynamic Route Optimization); review route commitments in DRO and ensure routes are designed and ran for optimal efficiency; Ensure that vehicles are parked in their appropriate and designated spots for loading; communicate any changes in daily plan; and ensure scanners and ground cloud devices are operational for success
• Ensure drivers are logged into Ground Cloud, perform pre trip, and log into scanner at station. In addition, OM helps load delivery vehicles, if needed, due to station sorting issues
• Manage pick-ups and dispatch routes in Ground Cloud
• Monitoring routes and arranging rescues/rescuing
• Scheduling to ensure routes are covered and daily contingency is accounted for based on volume
• Ensure driver compliance in Ground Cloud, watched videos, coach daily based on score cards
• Check mailbox at the station for customer disputes and feedback
• Recruit (application, background, drug test, training class or road test) as needed (more during peak season)
• Vehicle maintenance and daily preventative maintenance as needed (oil changes, fluid changes, tire rotate etc)
• Prepare for post trip as drivers come back, ensure return boxes are delivered to appropriate location; ensure vehicles are parked in correct location for next day deliveries
• Ensure drivers have refueled or refuel yourself if needed and ready for next day operations
• Ensure attendance records are kept up to date for payroll purposes
• Inventory vehicles to determine proper vehicle allocations for cost-effective operations and future growth, including the ability to track Maintenance records and order timely deferred maintenance.
• Ensure vehicle road worthiness by working with mechanic to maintain safety requirements, ground vehicles and ensure a replacement vehicle is available; champion team compliance to all vehicle inspection safety requirements
• Work with teams to coordinate all repairs utilizing a combination of company vendors and 3rd party resources, provide recommendations on what vehicle inventory is required so standard repairs can be made quickly with little to no downtime on vehicles (e.g. shop supplies, special tools, mirrors, lights, bulbs, wiper fluid, etc.); coordinate with team members to facilitate the movement of vehicles to/from repair shops and cleaning facilities
• Organize or help with emergency field repairs (e.g. minor field repairs, pull-puts, tire changes, tows, etc.)
• Oversee collection and maintenance of all vehicle records and submit MMRs (Monthly Maintenance Records) to the station on a timely basis (i.e. mileage, inspection data, maintenance data, maintenance schedule, vehicle registration, insurance information, rental reporting, DOT compliance data, etc.) for safety and compliance purposes while maintaining zero operational downtime
• Manage and oversee the collection of all accident tracking information (signed, written statements, 3rd party information, photos, claims data, etc.); recommended actions to repair vehicles and train team on safety points learned from accident, and work with internal and external insurance providers to complete the claims process
• Maintain contact with DAs throughout their shifts, addressing any issues and relaying any emergencies to appropriate channels; maintain continual communication with external customers and suppliers
• Monitor performance metrics and participate in meetings with team members to celebrate performance attainment, highlight performance inefficiencies, and rectify root causes for violations and negative customer impact scenarios
• Oversee Dispatch and monitor operations for DAs and coordinate rescues with other DA’s and mobile dispatch, ability to deliver packages and arrange picks ups to homes and businesses (where applicable)
• Review fuel reports and highlight discrepancies to DAs and management
• Ensure team adherence to DVCR Pre and Post-trip inspection and update applicable systems and logs
• Monitor live videos and vehicle metrics to ensure safe operations are being conducted and appropriate protocol for delivery are occurring (coach unsafe delivery practices in real time as opposed to post accident)
• Debrief with team members and manager to close out the day

Minimum Qualifications: Operations Manager must meet the following requirements to successfully handle and deliver packages to customers on time:

• FedEx Ground Business Contact experience is preferred
• Must have previous commercial or professional safety, fleet management or compliance program management experience in transportation; experience coaching, training and leading drivers using telematics and other tools
• Must maintain 100% adherence to work standards
• Basic ability to pull data from numerous data sources using a variety of data management tools and perform ad-hoc reporting and analysis
• Ability to conform to various time constraints based on business needs
• Ability to identify, solve or escalate business challenges
• Be able to interact in a positive and professional manner with customers, partners and other team members
• Must be able to safely operate and navigate a delivery van, GVWR 26,000 lbs. or less
• Must be able to load and unload packages up to a maximum 150 lbs., with or without reasonable accommodation, during a 10-hour work shift
• Applicants must be willing to consent to a drug screening
• Must comply with company procedures, DOT policies, state driving laws other and other safety standards
• Must be able to handle the challenging workload and driving demands, including comfortable driving and working in varying weather conditions and in evenings with limited visibility
• Ability to conduct team performance reviews, give and receive constructive criticism
• Use hand-held device for routing and customer delivery information
• Punctual and reliable to meet stringent attendance standards
• Use phone with designated apps to accurately deliver customer packages, manage delivery progress, and solve obstacles
• Ability to set up accounts and use company designated applications and company email
• Safely maneuver vehicles to avoid incidents or accidents with people, vehicles or property

Additional Qualifications: Additional technical, customer service, and leadership skills are highly valued.

• Self-motivated and entrepreneurial spirit
• MS Office experience required, with advanced level in Excel (v-lookup, pivot tables, macros, etc.)
• Former dispatch, brokerage or driver management background is a plus
• Firm understanding of US DOT regulations
• Experience interacting with rental companies (Hertz/Merchant Fleet), body shops, tow companies, parts suppliers, etc.
• Advanced knowledge of data management and data quality control with experience pulling and analyzing sets of data
• Outcome oriented – experience managing/coaching teams by metrics/scorecards
• Able to drive change initiatives and lead projects

Salary and Benefits:

• Pay Rate: $55,000-$70,000/yr. Annually (based upon experience)
• Health Insurance offered
• Benefit Conditions: Waiting period 30 Days
• W2 employee only

Schedule: Varies – Based on Needs (You have a partner to cover days off)

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 10 hour shift

Application Question(s):

• Do you have at least 1 year experience in management within a high-volume distribution center?"
• Do you have at least 2 years experience in management?
• Are you 21 years old or older?
• Can you pass a drug screen?
• Have you ever been convicted of a felony, misdemeanor, or drug-related charge?

Work Location: In person