We are looking for an experienced Collection Specialist to join the team. This position will require interacting with clients and vendors along with departments within the organization.

RESPONSIBILITIES:

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Utilize online portals to verify all information
• Ability to prioritize and handle multiple tasks in a changing work environment

Requirements and skills

• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Working knowledge of MS Office
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday
• Overtime

Ability to commute/relocate:

• Cape Coral, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Collections: 1 year (Preferred)
• Quickbooks: 1 year (Preferred)

Work Location: One location