Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The Instructional Designer is responsible for training program development and maintenance for a large, fast paced, and highly visible program focused on developing content and training products for customer service personnel for a large, 24x7 multi-channel call center with several thousand agents located at various sites. The Mid Instructional Designer will apply knowledge of Training and Instructional Design and call center operations to develop and implement innovative training solutions.

Responsibilities:

• Develop innovative training materials for all modes of delivery:
  • Instructor Led
  • Virtual
  • Asynchronous Learning
  • E-Learning
• Update existing training materials to ensure they remain current and accurate.
• Use data to identify and implement improvements to enhance the effectiveness of existing content.
• Develop refresher training for experienced employees based on call trends or performance opportunities.
• Develop skills enhancement training programs for experienced employees.
• Development change training for both systems and policy changes.
• Conduct evaluation of training programs they develop.
  • Level 1 participant feedback.
  • Level 2 knowledge assessments.
  • Level three analysis of performance data (both pre and post and on the job performance.

Qualifications:

• BA/BS Degree in a relevant field.
• 3-6 years of experience developing instructions materials.
• Knowledge of instructional design software (e.g., Adobe Captivate) and other training technology. 
• Experience in training program evaluation.
• Ability to establish trusted relationships and effectively manage and collaborate with clients and other stakeholders.
• Certification in training and development from an organization such as ATD preferred.
• Call center experience preferred.
• Knowledge of the Centers for Medicare & Medicaid Services (CMS), Medicare, the Affordable Care Act, and other healthcare programs and reform policies preferred.

This employment opportunity is specifically contingent upon Conduent being selected as the successful bidder for a new project. If Conduent is not selected as the successful bidder for this project, this employment opportunity will not move forward.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.