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Customer Service Rep
Conduent San Antonio, TX
$34k-43k (estimate)
Full Time | Commercial Real Estate Brokerage & Management 8 Months Ago
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Conduent is Hiring a Customer Service Rep Near San Antonio, TX

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Onsite- Customer Experience Associate 

Join the Conduent Customer Experience Associate Team in San Antonio

What you get:

  • Paid Training
  • Career Growth Opportunities
  • Full Benefit Options
  • Great Work Environment

$15.00 per hour- $16.00 depending upon experience.

  • Shift Differential of up to $1.50/hr (weekends between 5p-5a)
  • Ability to earn incentive up $350/month after training.

From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

As a Customer Experience Associate II, you will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

As a Customer Experience Associate II, you will be responsible for:

  • Providing customers with appropriate customized solutions to meet their needs
  • Performing routine call center activities concerning business products and services
  • Using the tools provided to guide you through customer conversations
  • Providing customers with important information while communicating in a warm empathetic manner
  • Gathering information to keep customer profiles and accounts up to date

Requirements

To be successful in this role you will:

  • Have a High School Diploma or an equivalent level of education
  • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
  • Be able to successfully pass a criminal background check and drug test
  • Demonstrate the ability to type a minimum of 20 WPM
  • Have prior clerical/ customer service work experience

Working with us

Join a rapidly growing organization that can support your career goals.

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits

 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Commercial Real Estate Brokerage & Management

SALARY

$34k-43k (estimate)

POST DATE

07/19/2022

EXPIRATION DATE

07/07/2023

WEBSITE

conduent.com

HEADQUARTERS

KENSINGTON, CA

SIZE

>50,000

FOUNDED

2017

TYPE

Public

CEO

JENNIFER M SIEGEL

REVENUE

$3B - $5B

INDUSTRY

Commercial Real Estate Brokerage & Management

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The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Rep job description and responsibilities

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

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The best CSRs are genuinely excited to help customers.

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Customer service reps may use a variety of tools as part of their role.

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At banks, customer service reps may need to have some former experience handling money and making change.

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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs

Communicate as efficiently as possible.

02/24/2022: Springfield, MO

Don’t worry about acquiring expensive gear; focus on the learning first.

02/10/2022: Helena, MT

Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.

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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.

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A strong Customer Service Background and entry level Accounting skills.

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Step 3: View the best colleges and universities for Customer Service Rep.

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