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CONDUENT
Lebanon, KS | Full Time
$35k-44k (estimate)
2 Months Ago
Customer Service Rep Remote
CONDUENT Lebanon, KS
$35k-44k (estimate)
Full Time 2 Months Ago
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CONDUENT is Hiring a Remote Customer Service Rep Remote

Remote Call Center Customer Service Rep, F/T Regular

$15.50/hour bonus potential, Great Benefits!

Must reside in Kentucky, Pennsylvania, Virginia, New Jersey or Upstate New York only

Work Schedule: 4 days Mon-Fri 8am-5:30pm EST, Sat 8am-2pm EST, Sun Off & 1 Weekday Off; Please upload your resume.

Summary:

As a Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers by utilizing your customer service experience,passion,and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role you will not only be there to help customers with their account issues via telephone, email and/or website inquiries, but also provide them with exceptional customer service. 

What you will be doing:

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.

Identify customer needs to ensure the customer is provided complete and accurate information.

Process required transactions via mainframe or web-based applications.

Submit research requests in a concise yet accurate manner.

Maintain a thorough knowledge of the company and client programs, policies, and technology.

Communicate effectively in a warm and empathetic manner.

Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

Provide support to other positions/operations in cases during heavy workloads or absences.

What you get:

Hourly rate of $15.50 bonus potential

Great Benefits!

Full-Time employment

Paid Training

Great Work Environment

People who succeed in this role have:

The ability to convey complex information in clear and concise terms to ensure customer understanding

Strong work ethic

Effective and accurate written and verbal communication skills.

Effective problem-solving skills

Customer Service Experience

Call Center Experience

Can navigate multiple applications and research solutions with ease

Love helping people and guiding them to the best solution for their issue

Are excited by innovative technology

Provide calm conflict resolution and problem solving for frustrated customers

Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

Can commit to 100% attendance for three to five weeks of paid training

Requirements

Must be at least 18 years of age or older.

Must have a High School Diploma orequivalent.

Must pass pre-employment screening includingdrug test.

Internet minimum speed of 20 mbps upload and 5 mbps download.

Must live in one of the following locations: Kentucky or Pennsylvania or Virginia or New Jersey or Upstate New York only.

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $15.50/hr plus bonus potential.

Join a rapidly growing organization that can support your career goals. Apply Today!

Job Summary

JOB TYPE

Full Time

SALARY

$35k-44k (estimate)

POST DATE

01/28/2023

EXPIRATION DATE

07/26/2023

WEBSITE

conduent.com

HEADQUARTERS

KENSINGTON, CA

SIZE

>50,000

FOUNDED

2017

TYPE

Public

CEO

JENNIFER M SIEGEL

REVENUE

$3B - $5B

INDUSTRY

Commercial Real Estate Brokerage & Management

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Conduent is a provider of Business Process Services to government, healthcare, energy, automotive, aerospace and defense sectors.

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If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Communicate as efficiently as possible.

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Step 3: View the best colleges and universities for Customer Service Rep.

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