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Conduent
Bogota, NY | Full Time
$50k-68k (estimate)
8 Months Ago
Customer Experience Associate I
Conduent Bogota, NY
$50k-68k (estimate)
Full Time | Commercial Real Estate Brokerage & Management 8 Months Ago
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Conduent is Hiring a Customer Experience Associate I Near Bogota, NY

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Ability to perform in an analytical and operational process.
  • Entry-level position with limited requirements for licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a close degree of supervision.

Functional Knowledge

  • Has basic skillset in a range of processes, procedures, and systems.

Business Expertise

  • Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
  • Impacts a team through quality of the services and information provided.
  • Follows standardized procedures and practices and receives close supervision and guidance.
  • For consistency, methods and tasks are described in detail.

Leadership

  • Has no supervisory responsibilities.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
  • Has limited opportunity to exercise discretion.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized.
  • Communicates in a warm and empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.
Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Commercial Real Estate Brokerage & Management

SALARY

$50k-68k (estimate)

POST DATE

07/19/2022

EXPIRATION DATE

07/07/2023

WEBSITE

conduent.com

HEADQUARTERS

KENSINGTON, CA

SIZE

>50,000

FOUNDED

2017

TYPE

Public

CEO

JENNIFER M SIEGEL

REVENUE

$3B - $5B

INDUSTRY

Commercial Real Estate Brokerage & Management

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The following is the career advancement route for Customer Experience Associate I positions, which can be used as a reference in future career path planning. As a Customer Experience Associate I, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate I. You can explore the career advancement for a Customer Experience Associate I below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Associate job description and responsibilities

Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.

04/05/2022: Columbia, SC

Customer experience associate may also create and track metrics to quantify the customer experience.

03/30/2022: Fayetteville, NC

Customer service representatives typically use a telephone, computer, and other office equipment.

02/22/2022: Long Beach, CA

As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.

04/01/2022: Anchorage, AK

Responding to questions with positive language can greatly affect how the customer hears the response.

04/01/2022: Lorain, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Associate jobs

Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.

02/04/2022: Buffalo, NY

Customer experience associate have a proven track record for building excellent customer experiences.

01/30/2022: Springfield, OH

Customer experience associates at these companies should be data-driven and focused on building relationships.

04/10/2022: Bismarck, ND

A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.

03/18/2022: Reno, NV

The best Customer Experience Associate have a deep knowledge of how their companies’ products work.

02/03/2022: Lawton, OK

Step 3: View the best colleges and universities for Customer Experience Associate.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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