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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job DescriptionHours: normally 8-5 , M-F, Limited overtime may be required to meet contractual obligations.
May perform one or more of the following.Using a computerized system, responds to customer inquiries in a call center environment.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
• Provides clear and concise information about the status of a claim or Medicaid member
Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.Acts as an advocate for the Medicaid client or Provider.
• Educates clients about managed care access, rights and benefits through outreach scripts.
• Check voicemail and Fax routers.
• Complete required assigned training.
• Track daily task for quality review.
• All other duties as assigned.
Education and Experience:
Personal Attributes for success
Outgoing and energetic attitudeAbility to communicate clearly and confidently
Ability to multi-task
Ability to analyze new situations and apply problem-solving skills
Ability to relate to the customer
Ability to remain calm under pressure
Ability to adapt to and incorporate new technologies
Ability to learn from past mistakes (and Successes!)
Ability to manage time effectively
General conversational ability and call control
Attention to detail
Grammar and spelling accuracy
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
Full Time
09/14/2022
09/18/2022
conduent.com
KENSINGTON, CA
>50,000
2017
Public
JENNIFER M SIEGEL
$3B - $5B
Commercial Real Estate Brokerage & Management
Conduent is a provider of Business Process Services to government, healthcare, energy, automotive, aerospace and defense sectors.
The following is the career advancement route for Customer Experience Associate (FTE) positions, which can be used as a reference in future career path planning. As a Customer Experience Associate (FTE), it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate (FTE). You can explore the career advancement for a Customer Experience Associate (FTE) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
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Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
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Customer experience associate may also create and track metrics to quantify the customer experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
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Customer experience associate have a proven track record for building excellent customer experiences.
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Customer experience associates at these companies should be data-driven and focused on building relationships.
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Step 3: View the best colleges and universities for Customer Experience Associate.