Search By
551 Jobs
Customer Experience Associate (FTE) Conduent Helena, MT | Full Time
17 Days Ago
Customer Experience Associate I Conduent Guatemala City, MA | Full Time
1 Day Ago
Customer Experience Associate Venture Solar Stamford, CT | Full Time
3 Days Ago
Customer Experience Associate Mechanical Licensing Collective Nashville, TN | Full Time
9 Days Ago
Customer Experience Associate Mashburn, LLC Atlanta, GA | Full Time
22 Days Ago
Customer Experience Associate I Conduent Endicott, NY | Full Time
1 Month Ago
Customer Experience Associate Tuckernuck Washington, DC | Full Time
1 Month Ago
Customer Experience Associate Clutch Washington, DC | Full Time
1 Month Ago
Customer Experience Associate I Conduent Bogota, NY | Full Time
1 Month Ago
Customer Experience Associate $15/HR Conduent Milwaukee, WI | Full Time
1 Month Ago
Customer Experience Associate - Part Time Local Locker New York, NY | Part Time | Remote
1 Month Ago
Customer Experience Associate (Full Time - Remote) Nuts.com Indianapolis, IN | Full Time | Remote
1 Month Ago
Customer Experience Associate (On-Site, Sales Support) Qardio, Inc. Philadelphia, PA | Full Time | Remote
1 Month Ago
Customer Experience Five Below Inc Burlington, NC | Full Time
4 Days Ago
Customer Experience Manager The Home Depot Woodridge, IL | Full Time
Just Posted
Customer Experience Specialist Rural King Supply Owensboro, KY | Full Time
Just Posted
Customer Experience Lead Express Burlington, MA | Other
Just Posted
Customer Experience Manager Express Asheville, NC | Other
Just Posted
Customer Experience Specialist Rural King Supply Connellsville, PA | Full Time
Just Posted
Customer Experience Manager The Home Depot Richmond, VA | Full Time
Just Posted
Customer Experience Specialist Point Broadband Hohenwald, AL | Full Time
Just Posted
Customer Experience Manager Five Below Inc Whittier, CA | Full Time
Just Posted
Customer Experience Representative Farmers Tim Cooper Agency Sugar Hill, GA | Full Time
Just Posted
Customer Experience Manager Byrider Greenwood, IN | Full Time
Just Posted
Customer Experience Manager Express Simpsonville, KY | Other
Just Posted
Customer Experience Manager The Home Depot Saugus, MA | Full Time
Just Posted
More Search Results

Customer Experience Associate (FTE)

Helena, MT | Full Time
Expired

Job Description

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Description

Hours: normally 8-5 , M-F, Limited overtime may be required to meet contractual obligations.

 

 

May perform one or more of the following.

Using a computerized system, responds to customer inquiries in a call center environment.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
• Provides clear and concise information about the status of a claim or Medicaid member

Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.
Acts as an advocate for the Medicaid client or Provider.
• Educates clients about managed care access, rights and benefits through outreach scripts.
• Check voicemail and Fax routers.
• Complete required assigned training.
• Track daily task for quality review.
• All other duties as assigned.

 

 

Education and Experience:

  • Diploma or GED
  • MS Office – Outlook, Word, Excel a plus
  • One year medical insurance or medical office experience a plus


Personal Attributes for success

Outgoing and energetic attitude
Ability to communicate clearly and confidently
Ability to multi-task
Ability to analyze new situations and apply problem-solving skills
Ability to relate to the customer
Ability to remain calm under pressure
Ability to adapt to and incorporate new technologies
Ability to learn from past mistakes (and Successes!)
Ability to manage time effectively
General conversational ability and call control
Attention to detail
Grammar and spelling accuracy


Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

 

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

 

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Skills for Customer Experience Associate (FTE)

The job skills required for Customer Experience Associate (FTE) include Call center, Problem Solving, Attention to Detail, outlook etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Associate (FTE). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Associate (FTE). Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Call center
MORE>>
Job Openings with Skill of Problem Solving
MORE>>
Job Openings with Skill of Attention to Detail
MORE>>
Job Openings with Skill of outlook
MORE>>

Career Path for Customer Experience Associate (FTE)

The following is the career advancement route for Customer Experience Associate (FTE) positions, which can be used as a reference in future career path planning. As a Customer Experience Associate (FTE), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate (FTE). You can explore the career advancement for a Customer Experience Associate (FTE) below and select your interested title to get hiring information.

How to Become a Customer Experience Associate

If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.

Step 1 Understand the job description and responsibilities of a Customer Experience Associate

Quotes from people on Customer Experience Associate job description and responsibilities
04/05/2022: Columbia, SC
03/30/2022: Fayetteville, NC
02/22/2022: Long Beach, CA
04/01/2022: Anchorage, AK
04/01/2022: Lorain, OH

Step 2 Knowing the best tips for becoming a Customer Experience Associate can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Associate jobs
02/04/2022: Buffalo, NY
01/30/2022: Springfield, OH
04/10/2022: Bismarck, ND
03/18/2022: Reno, NV
02/03/2022: Lawton, OK

Step 3 View the best colleges and universities for Customer Experience Associate

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College