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Patient Account Specialist

Cranston, RI | Full Time
Expired

Job Description

Overview

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

Do you want to use your problem solving skills and expertise knowledge of finance to help heal the workers of America? At Concentra, we serve 44 states in 522 clinics across the country. Concentra colleagues remain fueled by our driving purpose: to provide outstanding patient and employer experience by delivering the highest quality healthcare in an efficient, affordable, and caring manner. We do this by putting all customers (internal and external) first.

 

The Accounts Receivable Representative is responsible for account resolution via communications with employers, insurance companies, Third Party Administrators (TPA) and labs. The representative ensures the company receives payments for services provided, resolving discrepancies, and records these transactions accordingly.

Responsibilities

  • Collect payment from customers and accurately record in system
  • Communicate with customers/payers to request payment status and arrange payment plans per policy
  • Initiate collections on accounts and balances past due
  • Collaborate with the A/R Supervisor to reconcile accounts receivable on a periodic basis
  • Mail correspondence for standard past due accounts and collections, identify delinquent accounts by reviewing files, and contact delinquent account holders to request payment
  • Verify discrepancies and resolve customer billing questions or concerns
  • Schedule follow-up reminders while working assigned portfolios
  • Post adjustments when necessary and within compliance of company policy
  • Requests records when necessary to help settle past due balances
  • Carry out billing, collection and reporting activities according to specific deadlines
  • Monitor customer account details for non-payments, delayed payments, and other irregularities
  • Maintain accounts receivable customer files and records
  • Assist with month-end close responsibilities
  • Ensure account resolution via communications with employers, insurance companies, TPAs and labs
  • Address incoming customer service calls with clients
  • Submit employer profile updates and information as necessary
  • Process rebills for open or corrected account balances
  • Correct insurance information and redirect bills to appropriate payer
  • Update employer changes (contact names or address) and resubmit corrected bills
  • Document actions in practice management system
  • Manage aging reports
  • Process correspondence

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education/credentials

  • High school diploma or GED equivalent
  • Some college coursework in medical billing preferred

Job-related experience

  • Customarily has at least one or more years of collections experience
  • Collection experience in occupational health field preferred

Job-related skills/competencies

  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Excellent communication, writing, and documentation skills
  • Organizational skills
  • Problem solving skills
  • Ability to handle multiple tasks
  • Ability to work independently and meet/exceed client's needs
  • Familiarity with Microsoft Excel, Outlook, Word

Skills for Patient Account Specialist

The job skills required for Patient Account Specialist include Customer Service, Billing, HIPAA, Initiative, Medical Billing,and Problem Solving etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Account Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Account Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for Patient Account Specialist

The following is the career advancement route for Patient Account Specialist positions, which can be used as a reference in future career path planning. As a Patient Account Specialist, it can be promoted into senior positions as a Patient Accounts Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Account Specialist. You can explore the career advancement for a Patient Account Specialist below and select your interested title to get hiring information.

How to Become a Patient Account Specialist

If you are interested in becoming a Patient Account Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Account Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Patient Account Specialist

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Step 2 Knowing the best tips for becoming a Patient Account Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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