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Technical Support Specialist
$71k-89k (estimate)
Full Time | Retail 1 Month Ago
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COMPUTER INFORMATION CONCEPTS, INC. is Hiring a Technical Support Specialist Near Greeley, CO

Company Description:

Computer Information Concepts, Inc. is a growing software and professional services firm based in Northern Colorado. CIC has 40 years of experience servicing and supporting 600 K-12 Education, City and County government customers from coast to coast. If you enjoy change, like working with the best technology and the brightest people, and want to set your own career growth and advancement path, CIC is the place for you!

CIC is looking for a Technical Support Specialist to support CIC's infrastructure and our customer's hardware / network. CIC offers a unique performance-based compensation plan, where YOU control career advancement, salary and bonuses based on ability and performance. Key benefits include health / prescription / vision / dental / life and disability insurance, matching 401K contributions, and tuition reimbursement.

Job Summary:

Are you a natural problem solver with expertise in solving hardware and network issues? Do you enjoy sharing your expertise with people in different parts of the country? If so, we have just the opportunity for you! The Technical Support Coordinator position is responsible for installing and supporting in-house and customer hardware, operating system / connectivity and application software. This exciting and challenging position will put you in a position to directly impact the lives of Government personnel.

Core Responsibilities:

  • Maintaining and optimizing CIC’s network and Server Farm performance for customer remote processing.
  • Technical support for CIC personnel and Customers with hardware, software, and connectivity issues.
  • Maintains quality service by following organizational standards.
  • Completing software and hardware installation projects for CIC personnel and customers.

Required Skills:

  • Degree in MIS or Computer Science or relevant professional work experience.
  • Experience installing and supporting connectivity of File Servers, PC’s Scanners, Switches and Routers in a Windows Networking Environment
  • Excellent written and verbal communication skills with a strong ability to communicate effectively with customers and internal staff.
  • Ability to multi-task and manage multiple priorities.

Bonus Skills and Experience:

  • Experience with Firewalls
  • Server Virtualization Experience

Job Type: Full-time

Pay: $49,500.00 - $66,500.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Greeley, CO 80631: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you able to work in the Greeley, CO Corporate Office?

Education:

  • Bachelor's (Preferred)

Experience:

  • Computer networking: 3 years (Preferred)

Work Location: One location

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$71k-89k (estimate)

POST DATE

02/08/2023

EXPIRATION DATE

03/08/2023

WEBSITE

cicesp.com

HEADQUARTERS

OLMITZ, KS

SIZE

50 - 100

TYPE

Private

CEO

ANTHONY AXMAN

REVENUE

$5M - $10M

INDUSTRY

Retail

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The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Specialist job description and responsibilities

Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.

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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.

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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.

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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.

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Technical support specialists provide computer support for organizations or businesses.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Specialist jobs

The minimum education requirement for a technical support specialist role can vary from position to position.

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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.

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To become tech support, at minimum, an associate degree or certification with on-the-job training.

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Be an Oracle Certified Associate.

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Step 3: View the best colleges and universities for Technical Support Specialist.

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