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CompuGroup Medical
Owings Mills, MD | Full Time
$75k-94k (estimate)
5 Months Ago
Technical Support Engineer II
CompuGroup Medical Owings Mills, MD
$75k-94k (estimate)
Full Time | Print & Book Publishing 5 Months Ago
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CompuGroup Medical is Hiring a Technical Support Engineer II Near Owings Mills, MD

Stellenangebot

Reference number:
req9445

Location:
Owings Mills, MD

Job segment: IT Service & Support

Contact:
us.hr@cgm.com

  • Leading international e-health company
  • 837 million € annual sales in 2020
  • Approx 8.000 employees worldwide
  • Unique customer base with over 1.6 million professional users worldwide
  • Locations in 18 and products in 56 countries
  • Over 30 years of success

Become ALL IN! as a Technical Support Engineer II

As a pioneer in digital health our heart beats for the development and implementation of new technologies. For the next level of e-health evolution we are looking for creative minds who enjoy working with a variety of technologies, their own design freedom and professional development.

Your Contribution:

    Our software products offer laboratories a secure and reliable IT landscape so they can focus on their patients. The CGM software is essential to laboratory's equipment to manage test data for Hospitals, Physicians Office as well as Research facilities. We are looking for career minded technical professionals looking for a challenging position in this medical software support field.

    • Classifying, prioritizing and deep dive into technical questions from our customers until you find a satisfying solution for our clients or find assistance from the other support levels
    • You will be working on our client's IT infrastructure using Oracle, MS SQL, various Windows systems including client/server relationships and network issues
    • After a structured onboarding phase you will resolve technical issues with our leading laboratory information systems software with our clients on the phone
    • Document client issues, questions, and resolutions in our SAP CRM and knowledgebase area and propose improvements in our software to the development team
    • Occasionally you might conduct training sessions for our clients or consult on how to use our software within their workflow

Your Qualification:

    • High School diploma, equivalent or relevant work experience
    • Experience in working with Windows 7, 10, 11, and server grade operating systems,
    • Ability to learn and work independently, as well as on a team, with a customer centric mindset
    • Network or database experience beneficial
    • Call center experience preferred

What you can expect from us:

  • A safe digital application and onboarding process during the COVID-19 pandemic
  • Working in a branch that matters to society, via improving the service of doctors to their patients
  • The possibility to be part of a huge change project and make a difference in the US healthcare industry
  • Lots of benefits like Medical, Vision and Dental plan, 401k, Voluntary Life, Disability Insurance and Group Life
  • A variety of further career and development opportunities within our growing company
  • Digital Feel Good Management with a variety of offers for your personal health, e.g. home workouts, nutritional advice, mental coachings and many others
  • Modern workplaces, flexible working hours, home office options, employee discounts and much more to create a pleasant working environment

Convinced? Submit your persuasive application now online (including desired salary and earliest possible starting date).

Synchronizing Healthcare

Become ALL IN! with head, heart, and hand

Job Summary

JOB TYPE

Full Time

INDUSTRY

Print & Book Publishing

SALARY

$75k-94k (estimate)

POST DATE

10/11/2022

EXPIRATION DATE

12/22/2022

WEBSITE

compugroupmedical.no

HEADQUARTERS

LYSAKER, VIKEN

SIZE

25 - 50

TYPE

Private

CEO

KORFGEN RALPH ANDREAS

REVENUE

$10M - $50M

INDUSTRY

Print & Book Publishing

Show more

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The following is the career advancement route for Technical Support Engineer II positions, which can be used as a reference in future career path planning. As a Technical Support Engineer II, it can be promoted into senior positions as a Biomedical Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer II. You can explore the career advancement for a Technical Support Engineer II below and select your interested title to get hiring information.