Description

*FLSA Status – Non-Exempt 

*EEO Category – Service Worker 

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Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Vision: To maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

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MAJOR FUNCTION: Answers incoming calls for the whole organization.

ESSENTIAL RESPONSIBILITES:

• Perform with the best customer service, phone etiquette
• Following company communication script
• Updating demographics at every point of contact
• Schedule appointments for all providers using appropriate guidelines
• Transfers calls to appropriate department if needed
• Task message to triage nurse if necessary
• Task medication refills to nurse
• Task referral issues to Referral Coordinator
• Verify Insurance coverage patient has
• Schedule appointment with Financial Counselor if needed
• Respond to on-line medication refills (inbox)
• Activate 911 if needed for the caller

OTHER JOB DUTIES:

•  Ability to sit for long periods of time
• Other duties as assigned by department head

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE

Requirements

QUALIFICATIONS:  

• HS Diploma or equivalent
• Medical background a plus
• Computer Skills
• Medical Terminology
• Ability to communicate well
• Spanish speaking preferred