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Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.
Candidate must possess the following skills and experience:
* Good personality - Able to interact with and support customers while maintaining a friendly attitude
* Highly organized
* Excellent time management skills
* Strong verbal and written communication skills
* Strong search engine and research capabilities
* Windows System Administration in a distributed environment - Desktop and Server
* Active Directory Administration
* Application Support and Administration
* Anti-virus administration and malware remediation
* Backup and recovery software
* Troubleshooting of hardware and OS issues
* Mobile device support
* Networking concepts and hardware
* Familiarity with network cabling
* Understanding TCP/IP Networking
* Managing switches, routers, and firewalls
* Wireless networks
* Remote-access and site-to-site VPN
Any of the following skills and/or certifications are a plus:
* Microsoft Windows Server
* Microsoft Exchange
* Cisco IOS and/or ASA firewall
* Linux
* VMware
* SQL
Other Requirements:
* Candidate must be willing to work overtime and be on call.
* Candidate must have reliable transportation as there is local travel required.
* Candidate must be able to work from home.
Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement.
Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team in a fun and dynamic work environment.
Please include resume with response
Full Time
$47k-59k (estimate)
06/12/2022
01/29/2024
cnsit.com
Albany, NY
25 - 50
The job skills required for Service Desk Technician include Troubleshooting, IT Support, Technical Support, Active Directory, Networking, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Step 3: View the best colleges and universities for Service Desk Technician.