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Client Service Manager

Minneapolis, MN | Full Time
Expired

Job Description

Canteen One

 

Position Title: Client Service Manager  

Location: Minneapolis, MN. 

60000-72000 / year 

 

Let's talk about Canteen One!  We are the national account management arm for Canteen, and we help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast. If you are passionate about a customer-first, always friendly approach, we think you''ll fit right in!

Note: Canteen One was formerly Best Vendors Management.

Job Summary

The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs.  This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas and conducting financial analyses and making recommendations to improve profitability.  The goal is to provide outstanding service to our customers that builds and sustains long-term relationships and results in high customer satisfaction and contract renewals and extensions. 

 

Essential Duties & Responsibilities

 

  • Assure accurate and timely financial reporting
  • Inspect reports and summaries to look for possible gaps
  • Performs an ongoing analysis of the portfolio of business managed by analyzing vendor, client and Canteen One financial performance
  • Makes recommendations and presents information to the corporate client’s contact
  • Assure accurate financial expectations for renewals/bids in working with Sales group
  • Facilitate meetings with internal resources to address issues
  • Build, maintain and sustain relationships with clients
  • Have quarterly meetings and business reviews with all top 20 customers
  • Serve as communication point for all of Canteen One and ensure all relevant information is getting facilitated throughout entire Canteen One organization

Qualifications

 

  • Bachelor’s degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
  • Proven financial analysis skill set
  • Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
  • Demonstrated ability to use both analytical and intuitive judgment and sound decision making in interpreting, developing and applying new methods and policies that affect the business
  • Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
  • Demonstrated ability to prepare, analyze and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
  • Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
  • High level of proficiency in Excel, Word and Outlook required
  • PowerPoint software experience preferred

Apply to Canteen One today!

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Req ID: 1096662

Canteen One 

HELEN L GRIMMENGA

Skills for Client Service Manager

The job skills required for Client Service Manager include Customer Service, client service, Customer Satisfaction, Account Management, Analysis, Life insurance etc. Having related job skills and expertise will give you an advantage when applying to be a Client Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Service Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Client Service Manager

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How to Become a Client Service Manager

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