Job Summary

The Catering Attendant is responsible for creating a professional catered dining experience that leaves a great impression on employees & their clients. The attendant will be a point of contact for all catering set-ups, breakdowns and coordination with vendors.

RESPONSIBLITIES:

• Extend courteous greetings to employees and clients at front-of-the-house locations, creating a welcoming atmosphere.
• Build and maintain relationships with catering vendors to ensure seamless support for various events.
• Design and produce attractive buffet signage to guide guests in their selections, maintaining attention to detail.
• Assist in the ordering and coordination of catering for office events and meetings.
• Demonstrate knowledge of common food allergens and familiarity with catering equipment and setup processes.
• Ensure cleanliness and organization of buffets and food service areas before, during, and after events.
• Replenish service items and food during events and meetings, maintaining a well-stocked and presentable setup.
• Ensuring the pantries are organized, clean and coffee is regularly brewed during business hours.
• Conference Room Knowledge - Understand the capabilities of a conference room and demonstrate basic level of knowledge around AV and room capacity.
• Preferred ServSafe Certification for adherence to food safety standards.
• Provide informed information about the office, building, local transportation, restaurants, and other points of interest.
• Contribute to restocking kitchen and pantry supplies, ensuring availability for daily operations.
• Communicate effectively with peers through accurate and detailed verbal and written communications.
• Stay aware of business activities and share updates with team members to maintain a cohesive work environment.
• Interact collaboratively with all other departments, fostering effective cross-functional communication.
• Conduct opening and closing walkthroughs as needed, ensuring smooth operational transitions.
• Provide exceptional internal and external customer support at Rockefeller Capital Management locations, ensuring a high level of service by being present in high traffic areas.
• Perform other duties as assigned, contributing to the overall success of the hospitality team.

KEY COMPETENCIES:

• A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the Catering Attendant position.
• The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
• Two to three years’ experience in a catering/food & beverage service environment.