Job Summary

The Business Analyst will be responsible for a range of process improvement and process management activities including planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a stand-alone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations. May utilize Lean/Six Sigma processes and concepts to lead process improvement initiatives. Partners with management, project champions, and process owners to execute the project and deliver results.

Key Responsibilities:

• May be responsible for defining data requirements and obtaining customer agreements.
• Makes recommendations on appropriate solutions based on research; may select from alternatives presented.
• Process Architecture: Designs complex processes and reviews the work of less senior analysts/consultants
• Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants.
• Interviews stakeholders and process owners to define processes.
• Helps define standards and methods.
• Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for complex processes or for portions of larger or inter-related processes.
• May lead the development of recommendations by less senior analysts/consultants.
• May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks.
• Shares accountability for realization of results with process owners and may present recommendations to stakeholders and process owners

Experience:

• Minimum two years of process improvement, change management, or related business experience.
• Bachelor's degree OR four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.
• Lean/Six Sigma Green Belt Certification preferred.
• Broad knowledge of process improvement methodologies.
• Must be able to work in a Labor/Management Partnership environment.