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COMPANIONS & HOMEMAKERS, INC.
Manchester, CT | Full Time
$74k-101k (estimate)
7 Months Ago
Client Success Manager
$74k-101k (estimate)
Full Time | Professional Associations 7 Months Ago
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COMPANIONS & HOMEMAKERS, INC. is Hiring a Client Success Manager Near Manchester, CT

COMPANIONS & HOMEMAKERS, part of TheKey family is immediately hiring client success managers. TheKey provides premier in-home senior care to help older adults thrive at home with optimal independence, health, safety and happiness, all while affording their loved ones complete peace of mind.
What You Will Do:The Client Success Manager is responsible for ensuring that C&H/TheKey delivers a quality care experience to our clients and that the client care plans for each client are continuously kept up to date by in-person or virtual reassessment and reports. This may include physical, emotional and social well-being for our clients, often creating life enriching opportunities and allowing as much independence as possible to be retained. The Client Success Manager is responsible to ensure we are the provider of choice. This position should partner with community resources and referral partners, always ensuring our reputation of quality care is maintained. The Client Success Manager is also integral to ensuring smooth operations and client satisfaction, supporting long-term retention of cases, and working in partnership with colleagues in the immediate team environment and in the larger community.
Qualifications:
  • Bachelor’s Degree in gerontology, health care, social work or related profession from an accredited university preferred
  • Excellent customer service and conflict resolution skills.
  • Computer proficiency and ability to document timely and accurately notes in systems related to client visits.
  • Current driver’s license and proof of insurance.
  • Valid Driver's License to travel throughout Connecticut.
  • Preferred 5 years’ experience in health care, elder care, social work or related industry preferred

Benefits:

  • Medical / Dental Insurance
  • Life Insurance
  • 401(k) matching
  • Competitive Wages, Performance-Based Bonuses
  • Paid Training
  • Recognition/Incentive Programs.
CT DCP HCA #0000101

Job Summary

JOB TYPE

Full Time

INDUSTRY

Professional Associations

SALARY

$74k-101k (estimate)

POST DATE

08/14/2022

EXPIRATION DATE

01/30/2023

WEBSITE

companionsandhomemakers.com

HEADQUARTERS

AVON, CT

SIZE

500 - 1,000

FOUNDED

1990

REVENUE

$10M - $50M

INDUSTRY

Professional Associations

Related Companies
About Companions Homemakers

We have been providing home care services to thousands of satisfied clients in Connecticut since 1990. Companions & Homemakers allows you or your loved ones to continue enjoying independence in the comfort of home, with just the right amount of support from a dedicated caregiver. We can provide as much or as little care as you need. No long-term commitments; were here for as long as you need us. We match our caregivers to each unique person we serve. With various levels of service and expertise, theres a fit for every need. Why Consider Home Care? Home care allows you or your loved one to cont...inue to enjoy independence and the comfort of home, with just the right amount of support from a dedicated caregiver. The benefits of home care include: Maintaining independence without interrupting routines and surroundings. Personalized care by dedicated in-home caregivers, available as needed. Overall increased quality of life by continuing access to friends, family, and pets. Transportation to doctor appointments and errands. Assistance with maintaining medication schedules and personal care. More
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The following is the career advancement route for Client Success Manager positions, which can be used as a reference in future career path planning. As a Client Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Manager. You can explore the career advancement for a Client Success Manager below and select your interested title to get hiring information.

If you are interested in becoming a Client Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Customer Success Managers are responsible for creating loyal customers who come back again and again.

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Build meaningful relationships with each client to truly understand their challenges, and create custom solutions to meet their unique needs.

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Provide updates & training to existing clients on any new features that are rolled out.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Success Manager jobs

A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty.

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Customer success managers should keep a track of the customer’s product expiration dates and take follow-ups to renew their contracts.

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The CSM may work with clients to understand their desired outcomes from their Thrive services and sets personalized benchmarks for success.

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The Client Success Manager must seeks to develop a positive customer experience, fosters relationships and support brand loyalty.

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Must understand client needs and offer solutions and support.

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Step 3: View the best colleges and universities for Client Success Manager.

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