Summary

Provides professional, prompt, financial service to all members and potential members in a sales and service culture. Continually educates members on credit union products and services in relation to the members’ needs. Ensures a high focus on building and enhancing member relationships through telemarketing, follow-up and financial counseling. This position will be expected to participate in in-house business development promotions. 

Duties & Responsibilities

• Ensures a high focus on determining members’ needs and cross-selling appropriate services and continually building and enhancing member relationships.
• Balances vault cash, travelers checks, money orders and cashiers checks.
• Opens new member accounts, CD’s and IRA’s.
• Originates and completes member consumer loan applications.
• Closes loans that have originated outside the in-store branch.
• Understands and applies savings and lending policies and procedures for possible sales opportunities.
• Delivers Public Announcements (PA’s) as instructed by the Branch Manager.
• Perform and track business development activities every month.
• Performs financial transactions in an efficient and accurate manner by providing accurate account information using account security procedures and recognizing account flags.
• Maintains an understanding of endorsement requirements and check acceptances of the credit union.
• Assists with vault cash and originating and scoring member loans as needed.
• Assures the credit union’s interest is protected and liens to be filed can be perfected prior to disbursal of loan proceeds. Provides supporting documents and proper documentation in member files.
• Assists in meeting and exceeding individual, team and credit union goals.
• Promotes honest and open communication throughout the credit union.
• Demonstrates behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
• Works with other credit union departments to insure the workflow or process is providing the best service to the members.

Requirements

Education and Experience

• Three or more years experience in financial institution or retail sales position is desired.
• Prior lending experience preferred.
• Fluency in Spanish (written and verbal) is preferred.

Knowledge, Skills and Abilities 

• Knowledge of sales and service techniques.
• Knowledge of credit union services and products.
• Excellent member service skills.
• Good problem resolution skills.
• Ability to make sound lending decisions.
• Ability to work in a fast-paced and team-oriented environment.
• Ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflict and miscommunication.
• Knowledge of spreadsheet software and ability to use word processing software.