Overview

Community Resources For Justice is a unique, 140 year old nonprofit organization headquartered in Boston, that provides direct care as well as research/consulting services within the areas of the Mental Health and the Criminal Justice/Public Policy field. Our three divisions, Social Justice Services, Community Strategies, and the Crime and Justice Institute are recognized for their effectiveness and contributions to this important work.

Responsibilities

The Support Specialist will manage IT tickets (phone and remote support) and Ovorsee IT inventory (intake, maintenance, and shipping)

Qualifications

The Support Specialist Duties/Responsibilities:

· Provides users with software and hardware support with Windows OS computers and MS Office Professional software.

· Provides Tier 1 remote support to users.

· Provides basic software training to staff as needed (e.g. login passwords, multi-factor authentication, MS Office Professional applications)

· Setup mobile devices to interact with Microsoft Exchange email, calendars and contacts.

· Troubleshoot and identify issues with copiers, printers, scanners, and resolve or escalate issues internally or externally.

· Performs maintenance on equipment according to maintenance schedule and as needed

Skills/Abilities:

· Microsoft Office 365

· Clear communication and customer service

· Attention to detail

· Problem-solving and ability to ask for help or seek new solutions

· Time management

Education and Experience:

Related IT experience

Physical Characteristics:

Able to lift 25 pounds

Travel:

Maximum 20% travel

CRJ provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.