Are you excited about a new opportunity? Do you have a passion for providing high quality medical assistance and patient support? Are you mission-driven to help towards improving health and eliminating inequities in health outcomes in under-resourced communities in DC? Well, look no further! At Community of Hope, we have worked diligently to improve health and end family homelessness to make Washington, DC, more equitable. We believe everyone in DC should have access to good healthcare, a stable income, and home, and hope! If you are ready to make a positive difference in the community, this position is for you!
At COH, we strive for: Caring for Families. Improving Lives. Leading Change
Our Approach and Values:
We care for families by providing direct services with a focus on prevention, healing, and wellness.
We improve lives by building on families’ strengths, honoring their choices, and taking a whole-family, multi-generational approach.
We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities.
We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity.
We strive for excellence in all that we do, implement evidence-based practices, measure our outcomes, and use this knowledge to continuously strengthen our work.
Position Summary: Community of Hope is looking for a passionate and innovative Nurse Navigator. This position will work primarily with an underserved community and will combine nurse care management and care coordination services for patients with complex medical and social needs. The nurse is the clinical lead in the development of patient-centered individual care plans to ensure that care is coordinated with patients across health care providers, settings, conditions, community service providers, and caregivers. This is a full-time position.
Salary- This position starts at $95k and up based on experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range.Highlighted Duties and Responsibilities:
- Develops the clinical elements of an individual care plan for enrolled patients in consultation with other health team members and in line with COH standards of care.
- Monitors the patient’s health status and documents progress toward the goals contained in the plan of care, including amending the plan of care as needed.
- Works with care coordinators to implement the person-centered plan of care through appropriate linkages, referrals, and coordination with needed services and supports.
- Works with health care team members within and outside of COH, including caregivers, to ensure continuity of care and reduce fragmentation, duplications, and gaps in treatment.
- Facilitates patient empowerment and quality of life by promoting educated, independent patient choice on all aspects of care.
- Provides education to patients and caregivers to allow them to better understand health conditions, medications, and self-care skills.
- Counsels patients on the appropriate utilization of health services in order to avoid unnecessary utilization of emergency rooms and hospitals.
- Coordinates transitions between healthcare settings in order to reduce emergency department use, inpatient admissions, and readmissions. Ensures that patients discharged from hospitals have adequate care and support.
- Coordinates with Clinical Nurse Managers/Nurse Navigators as needed, including in the management of clinically related patient complaints, unusual incident reports, HIPAA and OSHA incidents
- Communicates regularly with enrolled patients via face-to-face or telephone encounters at least once per month, as well as via the patient portal. Meets patients where necessary in order to accomplish this goal.
- Contributes to the creation and refinement of key programmatic elements, including assessments, care plans, patient education materials, and protocols.
- Complies with all OSHA and Safety guidelines patient complaints, unusual incident reports, HIPAA and OSHA incidents.
- Assists the Director of Population Health Services in evaluating the quality of care in the program through a clinical and value lens and implements quality improvement processes to achieve desired outcomes.
Minimum Qualifications:
- Bachelor of Science degree in Nursing required
- A current, unencumbered DC Registered Nurse license with current CPR certification required.
- Primary care experience preferred.
- Care management and patient education experience preferred.
- Experience working with patients with substance use disorders and behavioral health concerns preferred.
- Knowledge of chronic disease processes and health maintenance required.
- Demonstrated cultural competence in communicating with low-income populations required.
- Ability to work with computers and electronic health records required.
- Strong verbal and written communication skills required
At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance-centered benefits:
- Remote work opportunities are available for many of our roles, promoting a culture of work-life balance.
- 8-hour workdays, which include a paid lunch
- 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service), and 12 days of paid sick leave on an annual basis
- Annual performance-based raises, up to 5% of your annual pay
- National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
- Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
- Ongoing internal leadership training for supervisors
- Diversity, equity, and inclusion training and initiatives for all staff
- Ongoing well-being activities, culture compact activities, and trauma-informed care initiatives
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
- Life insurance, short-term disability, and long-term disability insurance
- 403(b) Retirement Plan
- Flexible Spending Accounts for medical and dependent care reimbursable expenses
- And much more!
About Us:
Community of Hope is a mission-driven, innovative, and rapidly growing nonprofit. For over 40 years, we have provided healthcare, housing, and supportive services for under-resourced, underserved and people experiencing homelessness in Washington, DC. As a Federally Qualified Health Center, we provide medical, dental, emotional wellness, and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. In 2020, Community of Hope provided about 28,400 medical visits, 7,000 dental visits, and 10,000 behavioral health visits for about 11,000 patients. Community of Hope provides community walk-in COVID testing and COVID vaccines. Community of Hope is also one of the largest providers in DC of housing and support services for families and individuals experiencing homelessness. Through providing these programs, we live out our mission to improve health and end family and individual homelessness to make Washington, DC, more equitable.
Community of Hope cares for families and individuals by providing direct services focusing on prevention, healing, and wellness. We improve lives by building on families' and individuals' strengths, honoring their choices, and taking a whole-family, multi-generational approach. We lead and advocate for system change to address the effects of historical and current racial inequities on health outcomes and housing opportunities. We embrace the diversity of our community, welcome all voices and perspectives, and treat everyone with respect, compassion, and integrity. We strive for excellence in everything we do, implement evidence-based practices, measure our outcomes, and use this knowledge to strengthen our work continuously. We were selected as one of The Washington Post 150 Top Workplaces in 2014, 2016, 2017, 2018, 2020, and 2021 based on feedback from our staff.
To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.
Job Summary
INDUSTRY
Civic & Environmental Advocacy