Description

WHAT WE OFFER:

· A hourly wage of $18.00 

· Affordable health insurance – employee-only premiums range from $20 to $96 per month

· Voluntary Dental and Long/Short Term Disability

· 401k Plan with a generous employer match

· Flexible Spending Account – medical and dependent care

· Health Savings Account with employer contribution

· Pet Benefit Program

· Paid time off and paid holidays

· AND a beautiful 2-bedroom condo in Honolulu, HI that employees can use for free!

WHAT WE NEED:

The Concierge role is a full-time, non-exempt position assigned to a high-rise condominium in the South Waterfront District. The days are Wednesday through Monday 3:00 pm to 11:00 pm with a 30-minute paid “on-call” lunch for each shift. 

· Minimum of 3 years of hospitality or customer service experience

• Must be at least 18 years old to accept alcohol deliveries
• Quick and accurate keyboard strokes with a minimum of 40 WPM
• Must possess excellent verbal and written communications skills

· A passion for people; delivering exceptional customer service is a feature clients expect from CMI

· A polished appearance and skill set focused on maintaining client relationships

• Willingness to provide direct customer support, such as assisting with resident portal use, answering incoming customer telephone calls, and responding to emails
• Ability to manage all facets of the concierge desk, including:
  • Ensure prompt and positive action on all homeowner complaints, questions, and concerns, including inquiries regarding services and building problems
  • Provide onsite staff with keys and scheduled events (e.g. moves, deliveries, etc.), schedule moves, oversee use of guest suite, set up deliveries, and supervise amenities room reservations 
  • Manage retained owner keys and maintain log for security purposes
  • Log in/out all packages providing appropriate form of communication to notify resident. 
  • Provide screening of unknown individuals accessing the building.
• Capacity to multi-task and work in a fast-paced team environment.
• Possess working knowledge of MS Outlook/Word/Excel and excellent organizational and time management skills
• Successful completion of the interview process and pre-employment requirements. CMI participates in E-Verify and is an equal opportunity employer

WE ARE:

Community Management, Inc., (CMI) AAMC is a home grown, locally owned, full-service Management Company providing management services for homeowner associations throughout Oregon and SW Washington for the past 50 years. We are growing and there is room for advancement.