Classification: Exempt

Reports To: TBDSupervises: May supervise other staff

Position type: Full time Compensation structure: Salaried

Work Location and Structure: Otis Orchards office; hybrid remote and in office, with required days in office variable based on onboarding, offboarding, interviewing and occasional meetings. May require additional in office time depending upon tasks, meetings or other requirements.

Travel: Not expected but could require travel to clients’ offices depending on work assignments.

Expected Behavior and CLC Culture: 

Professional behavior is expected; must follow Employee Manual. In addition, an essential part of success at CLC is understanding and reflecting CLC’s core values, which are the foundation of our culture (the way we do things). A portion of a team member’s performance will be evaluated on the extent to which he/she reflects the core values while performing the position responsibilities and functions. The list and discussion of the CLC Core Values are an attachment to this position description.

Position Overview: 

The Human Resource Coordinator aids with and facilitates the human resource processes at all business locations. This role administers employee health and welfare plans and acts as liaison between employees and insurance providers. This position resolves benefits-related problems and ensures effective use of plans and positive employee relations. The Human Resource Coordinator makes that certain plans are administered in accordance with federal and state regulations and that plan provisions are followed. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance and BambooHR, onboarding, offboarding, resolution of HR issues and monitoring HR trends. 

Essential Functions: 

• Maintaining a smooth onboarding process. 
• Training, counseling, and coaching staff when issues are elevated to the HR level from department managers, pod facilitators or COO. 
• Resolving conflicts through positive and professional mediation. 
• Ensuring policy awareness and providing updates to the employee manual as needed. 
• Maintaining and reporting on workplace health and safety compliance. 
• Maintaining confidentiality and privacy of employee and workplace records and issues. 
• Managing the benefits selection and implementation process, including health insurance contracting, interfacing with Rehn & Associates etc. 
• Identify ways to increase staff retention and productivity, including strategies to enhance employee engagement, leadership and staff development, regular feedback and coaching, career pathing, and promoting a coherent organizational culture that positions Community Link Consulting, Inc. as an “employer of choice.”
• Lead the effective and efficient administration of the performance management process, making sure that the organization’s managers and pod facilitators are equipped to engage in constructive and ongoing feedback and coaching, collaborate effectively when co-managing staff, and encourage staff to actively participate in identifying and addressing performance gaps.
• Mitigate legal risk to the organization through proactive training and education, clear systems and processes for managing conflicts with and between employees, handling and investigating complaints of harassment/discrimination and other unjust practice allegations.
• Coordinate with outsourced HR firm to maintain current knowledge and application of all relevant laws and regulations at the local, state and national level relating to employment and ensure organizational compliance. This includes educating and advising managers, pod facilitators and senior leaders on HR-related legal and regulatory matters and ensuring HR programs, practices and policies are aligned. Ensure that employee files and records are properly and securely maintained. 
• Monitor HR updates on states where CLC has employees and inform management team and employees as needed 
• Manage Benefits - health; Met Life; Simple IRA; cdh; FSA 
• Administers health and welfare plans, including enrollments, changes and terminations. Processes required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions. 
• Performs customer service functions by answering employee requests and questions. 
• Completes Forms I-9, verifies I-9 documentation and maintains I-9 files.
• Submits online investigation requests and assists with new-employee background checks. 
• Reconciles benefits statements. 
• Assists with processing of terminations. 
• Assists with the preparation of the performance review process. 
• Assists with recruitment and interview process. Tracks status of candidates in HRIS and responds with follow-up letters at the end of the recruiting process. 
• Schedules meetings and interviews as requested by the business office manager 
• Makes photocopies; mails, scans and emails documents; and performs other clerical functions. 
• Files documents into appropriate employee files. 
• Assists or prepares correspondence as requested. 
• Prepares new-employee files. 
• Performs other related duties as assigned.

New Hire Onboarding - paperwork; manual review; training plan; add to lists (employee, benefits, SMEE etc.) ongoing touch base with new hires 

Bamboo Administration 

Policy manual update 

Offboarding Employees-checklist; exits; offboard benefits 

General HR Work - general policies, file maintenance; unemployment disputes; PTO requests 

Performance Mgt - review maintenance; reviews; performance mgt 

Required Competencies (knowledge, skills, abilities): 

• Experience in human resources or related field. 
• Experience in multi-state employment 
• Ability to build and maintain positive relationships with colleagues. 
• Experience in educating and coaching staff. 
• Experience in conflict resolution, disciplinary processes, and workplace investigations. 
• Experience in following and maintaining workplace privacy. 
• Ability to give presentations. 
• Knowledge of relevant health and safety laws. 
• Experience using computers for a variety of tasks. 
• Competency in Microsoft applications including Word, Excel, and Outlook. 
• Understanding of accounting projects and FQHC acronyms and terminology 
• Work and conduct reflect CLC Core Values 
• Ability to identify, influence, and collaborate with key stakeholders to achieved desired organizational outcomes 
• Outstanding judgment, sensitivity, and high discretion 

Required Education and Experience: 

• 5 years HR experience 

Preferred Education and Experience: 

• Bachelor’s Degree 
• SHRM certification 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 
• Able to travel as needed. 
• Must be able to be in the office a minimum of two days per week. 

NOTE: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. 

Verification of Employment Eligibility to work in the U.S. is conducted using E-Verify.

Equal Employment Opportunity Policy:

Community Link Consulting, Inc. provides equal employment opportunity and treatment regardless of race, religion, color, creed, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age (40 and over), gender identity, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. CLC conforms to the spirit as well as to the letter of all applicable laws and regulations. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs.

Core Values: 

Respect

Respect is the overarching value of CLC. Everyone is expected to treat clients and co-workers with respect. The golden rule is in effect - treat others how you like to be treated. Be polite in verbal and written communication; recognizing that each person is important and valuable; listening without interruption; affirming others’ opinions even when we disagree; empathizing with different perspectives; disagreeing respectfully; apologizing when you are wrong; being kind, showing gratitude and complimenting other’s achievements.

Leadership

We provide leadership to clients in our areas of expertise. Clients can rely on us to lead them through complexities and deadlines; when they are uncertain, we provide guidance and encouragement. Leadership also means being self-motivated with a strong work ethic and being proactive in planning and executing projects, with timely follow up; understanding the end goal and developing strategies on how to get there; taking initiative and being proactive in performing one’s job; communicating well with team members, clients and supervisors including exhibiting good listening skills; showing positivity; showing integrity, accountability, humility, resilience in the face of adversity; working well as part of a team; setting and achieving goals.

Subject Matter Expert Extraordinaire (SMEE)

No one can be an expert at everything, but it is expected that every team member will aspire to and strive to become an expert at a particular task, skill or base of knowledge.

Solution Focused

We encounter simple to complex problems in virtually every aspect of our work. Regardless of the issue the expectation is that we will generate and/or be open to possible solutions to the issue, rather than dwell on the problem(s) which may lead to losing sight of the desired outcome(s). We do not just uncover problems; we generate and implement solutions – we look for ways to make something work, not for reasons something cannot be done. Finally, we don’t just drop a report on our clients’ desks, we help them, walk with them and help carry their load.

Flexibility

We work with a broad variety of clients both in terms of size and complexity and must perform a wide range of tasks and projects. Accordingly, it is expected that we easily adapt to changing circumstances, timelines, and priorities. We need to be able to elegantly hop from task to task, project to project and client to client while staying positive and organized. Work life balance works both ways, and ebbs and flows. It often means accommodating clients’ schedules and making time for calls.

Curiosity

Be eager to know or learn something! The world of FQHCs is complex and ever-changing. We must constantly have the desire and be eager to continuously investigate and learn. Curiosity is self-initiated, and one should go the extra mile to read articles, or listen to podcasts that pertain to work, and never be afraid of asking questions on projects.

Give More Than You Get

Helping people first and building relationships are key. We readily support both clients and non-clients with expert advice and counsel, with the willingness to go beyond basic or minimum expectations. Always be willing to take the extra step to find a file, look up information or ask what you can do to help.