Job Summary

Under the direction and supervision of CHI’s Director of Compliance and Quality Assurance (CQA), the Quality Assurance Specialist will conduct periodic internal reviews and auditing of CHI programming and systems to ensure that compliance procedures are adhered to. The Quality Assurance Specialist will also provide ongoing assessments of programmatic operations to identify risk, and work with the Compliance and Quality Assurance Director to develop risk management strategies and training.

Position is non-exempt Monday-Friday in the Bronx.

Pay is $60,000 per year. 

Essential Functions

Compliance & Quality Assurance:

• Monitor Shelter Manager System (SMS) to ensure staff is reporting and responding accordingly within the system.
• Track incident reporting submission.
• Perform routine inspections and quality tests.
• Coordinating with program staff to ensure that all identified deficiencies are resolved following OTDA and DHS required turnaround timeframes.
• Track and document agency corrective actions and response time.
• Conduct randomly selected monthly programmatic audits to assess compliance with applicable regulations (i.e. service provisions, training, and operational plan adherence).
• Work the Assistant Director of Compliance and Quality Assurance with internal programmatic performance and compliance audits.

Risk Management:

• Submit insurance claims to carriers and follow-up with requested documentation and file requests.
• Coordinate efforts with the insurance broker and carriers to maintain a vigorous risk prevention program within CHI; including but not limited to, maintaining a Risk Committee.
• Submit quarterly incident and risk exposure reports to Assistant Director of Compliance and Quality Assurance.
• Research and implement applicable staff training that promotes workplace safety under the direction of the department’s director.
• Ensure that standards and safety regulations are observed.
• Make recommendations for the program’s quality improvement.

Administrative & Supervision:

• Track training and work in partnership with HR to ensure compliance with background screening requirements.
• Oversee the management of the Health Information Management System (HMIS)
• Address and discuss issues and proposed solutions with supervisor(s).
• Identify and resolve workflow and production issues.

QUALIFICATIONS:

• Minimum Bachelor’s Degree in a related field, or 2-3 years of relevant work experience.
• A valid driver’s license is required. 
• Excellent data collection and data analysis skill and experience.
• Keen attention to details.
• Ability to travel to satellite locations throughout the agency, both within and outside of the region as needed. 
• Solid knowledge of relevant regulatory standards
• Good communication skills, both verbal and written.
• Expert level proficiency in MS Office (Word, Excel, PowerPoint, Access), Outlook, and on the internet.