The Bilingual Case Manager provides direct management services to our Spanish speaking clients including identifying and coordinating community resources. The Case Manager provides a variety of individual and/or group supportive services that address both short-term and long-term client needs.

A pre-employment criminal background check and drug screening are required.

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Responsibilities*:

• Interviews clients for direct service needs and develops a case plan with the client including written short-term and long-term goals and tasks. Makes referrals as needed.
• Reevaluating goals with clients at regular intervals.
• Facilitates individual and group meetings as needed.
• Serves as a member of the multidisciplinary case team.
• Collaborates with other disciplines including substance abuse, legal, medical, educational, vocational, mental health professionals and other service providers.
• Makes appropriate referrals for emotional, substance abuse, legal, medical, dental, educational recreational, vocational, employment and housing needs.
• Creates and maintains case records, including, but not limited to legal documentation, assessments, case notes, case plans, service updates, court reports, medical reports, referrals, discharge summaries, visitation records and educational information.
• Enhances the client environment by creating a hospitable and customer-oriented facility.
• Completes reports and maintains statistical data, meets programmatic, documentation and other performance standards, on an on-going basis.
• Performs all other related duties as assigned.

Qualifications

Physical Requirements:
While performing the essential functions of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk, use hands and fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, balance or kneel. The employee must frequently lift and/or move up to 10 lbs. and occasionally lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.

Knowledge, Skills and Abilities Required:

• Excellent communication both verbal and written in English and Spanish
• Ability to prepare clear, concise and accurate reports, correspondence, and other job-related documents.
• Skill to work effectively under pressure.
• Excellent interpersonal skills
• Ability to analyze situations accurately, utilizing a variety of analytical techniques in order to make well-informed decisions.
• Ability to develop and evaluate alternatives.
• Ability to communicate effectively using a variety of styles and techniques appropriate to the audience.
• Ability to operate job-related equipment including the use of basic computer programs and systems to effectively carry out the duties of the position.
• Ability to use various information technology systems required for successful job performance.
• Organizational skills and ability to multi-task
• Ability to adapt to changing priorities, work environments, management styles, and business trends.
• Demonstrated cultural competence and cultural responsiveness
• Ability to communicate critical information with accuracy and efficiency
• Ability to establish and maintain cooperative working relationships.
• Ability to work effectively with external agencies.

• Bilingual Case Managers will have demonstrated written and speaking proficiency in English and Universal Spanish to facilitate clear and accurate information exchanges with clients.

Education and Experience Qualifications Required:

• Bachelor’s degree in human services or related field required.
• For social work degrees, social work licensure in the appropriate jurisdiction is required.
• Minimum of two years’ experience working with at-risk clients in a direct service setting required.
• Minimum of two years’ experience working with clients who have a history of homelessness, with some knowledge of addiction and mental health issues preferred. In some cases, minimum years of experience can be substituted with additional related certifications or education.

Job Type: Full-time

Pay: $26.23 per hour