Headquartered in Lynn, MA, Community Credit Union is strongly embedded in the local community since 1955. Our vision is to provide for the financial needs of our members in a co-operative and professional manner so that we will be their primary banking institution. Our core mission is to educate and empower our members (families and small businesses) to achieve their financial goals. A unique opportunity has arisen within CCU to appoint a Chief Operating Officer (‘COO’). The credit union is providing the ideal candidate an opportunity to join a dynamic financial institution which is dedicated to delivering exceptional value and service to its members.

Principal Responsibilities of the Chief Operating Officer:

The Chief operations officer (COO) will report to the CEO and will have primary responsibility for the supervision of the member services (deposits, loans, and electronic services), Finance and Accounting, Budgeting and Forecasting, IT, Regulatory Compliance, Risk Management, HR, and day-to-day administration of the Credit Union’s Branches and facilities, ensuring that the Credit Union performs and operates profitably and to the highest standards. The COO will be part of the executive team and will hold a key role within our organization.

The COO’s responsibilities will include:

Increase Cross-Sales, New Sales, and overall Revenue. Increase Net Income. Manage Costs. Increase Productivity. Plan Capital Expenditures. Manage all Operations. Closely monitor progress. Build a Culture of Excellence. Execute the Strategic Plan.

The COO will be responsible for the areas of IT, Training, and HR. The COO will also be responsible for strategic management of services we deliver to members, as well as the support and development of staff across CCU branches, in compliance with the strategic plan and operational business goals. The COO will always act within the policies laid down by the board, the governance and the rules of the Credit Union, the Credit Union State and Federal Laws and Regulations, Accounting Standards, and within the ethos / philosophy of the Credit Union movement.

Key Responsibilities:

Management

• Serve as principal advisor to CEO and Board of Directors on all issues associated with operational strategies, by providing overall direction and leadership in the management of the operations of CCU to ensure that the necessary targets set out in the strategic and business plan scorecards are achieved.
• Ensure that processes and procedures for operations are documented and easily understood. In addition, ensure that adequate systems and internal controls are in place so that risks are appropriately mitigated.
• As part of the credit union’s management team, participating in executive level discussions and in making recommendations regarding major policy decisions.
• Oversee the Lending functions of the credit union (consumer, indirect, real estate, CRE, C&I).
• Oversee and optimize the operations of the Branch network.
• Overall responsibility for effectively resolving member complaints and queries.
• P&L and KPIs responsibility.
• Oversee the training and development of staff in Credit Union operations and policies, procedures and legal requirements.
• Serve as primary point of contact, and liaise with key stakeholders of the business, such as internal and external Auditors and Risk/Compliance department, ensuring that the Credit Union remains fully compliant with legal, statutory and regulatory requirements.
• Submit all required regulatory reports to various agencies in an accurate and timely manner.
• Report to the CEO in a timely manner on operations budgets, any trends or deviations in the level of services or targets, or any other matters of concern.
• Attendance at board and executive meetings is required.

General

• As a key part of the executive team, contribute to and champion the strategic plan of CCU.
• Developing and enhancing relationship with Key stakeholders.
• Encourage and support initiatives that will constantly improve services to members.
• Report on and assist in the creation of process improvements to ensure relevant systems are implemented.
• Manage and maintain the property assets, including facilities of CCU, and to be aware of and comply with all health & safety regulations, as directed by the credit union.
• Generate detailed monthly and quarterly financial and management reports to CEO and board of Directors.
• Undertake such other reasonable and lawful duties as may be directed from time to time by the CEO.

Human Resources

• Our people are our biggest asset. The COO will have overall responsibility for the human resource function of the Credit Union, ensuring compliance with approved HR policies and procedures that fully conform to current legislation.
• Lead, develop and motivate the team by managing the key objectives and performance of each team member through agreed KPI’s and scorecards, and ensuring quarterly appraisals and performance reviews are undertaken for the organization. Report to the CEO with an analysis of the findings from the year-end appraisals.
• Provide support and training to staff to ensure the successful implementation of targets, goals and objectives from the strategic plan through positive engagement, coaching, acknowledgment, candid feedback and teamwork.
• Promote a culture that reflects the Credit Union’s values and encourages excellent performance.
• Manage specified personnel and deal with any HR issues that may arise.

The above list is not exhaustive and may be subject to change in line with the needs of the business.

Minimum Criteria for the role

The ideal candidate will be committed to achieving high standards and should have:

• Ideally have a business or finance-related degree at a minimum; preferably an MBA from a business school.
• 5-10 years of banking or credit union experience, ideally in a senior operational position. Leadership and management experience directly supervising high-performing teams is a must.
• Knowledge of credit union federal and state regulations.
• Proven experience solving organizational problems in creative ways with new ideas and programs.
• Experience in training, coaching, and getting the best out of the staff.
• Great people skills. Humility and kindness.
• A vision for profitable growth.
• Strong analytical and financial reporting expertise. Expertise with Data Enterprise systems and processes.
• Strong knowledge of Human Resources management and best practice.
• Ability to assess, critically evaluate and interpret complex information and to identify key operational & HR risk drivers.
• Excellent communication expertise, together with the necessary interpersonal expertise for team working including information technology literacy
• Logical thinking with capability to problem solve and to act decisively
• Strong leadership abilities and the capability to motivate a team
• Flexibility with an emphasis on delivery and growth with a proven record of achieving business results.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.