About Community Bible Study

Community Bible Study is an interdenominational Bible study for the community. We offer a wide range of courses in classes throughout the United States and around the world. We welcome people from all backgrounds and levels of Bible knowledge into our classes. For more than 40 years, Community Bible Study has been helping people - from children to seniors - to grow in their knowledge and love of Jesus Christ.

CBS Mission Statement: To make disciples of the Lord Jesus Christ in our communities through caring, in-depth Bible study, available to all.CBS

Vision Statement: Transformed Lives Through the Word of God

CBS Core Values: Prayer, Trusting in God's Provision, Excellence, Integrity, Transparency, Servant Leadership

Position Description

The Help Desk Specialist is part of a small technology support team that provides a wide variety of technical support to the CBS ministry. The Help Desk Specialist is responsible for level 1 technical support for CBS software applications, help in developing solutions documentation and training materials, some audio/visual support, and generally providing technical assistance throughout the organization. The ideal candidate has a broad range of experience, enjoys a good challenge, and is able to analyze and solve problems independently.

Responsibilities

• Learn the CBS computer systems, especially the web-based “FISHER System”.
• Handle inquiries from the field and customer service issues (voice and email) in a timely, accurate, and thorough manner.
• Provide “first response” helpdesk support for CBS application users (phone and email).
• Troubleshoot basic computer and web browser issues.
• Accurately document customer issues and information.
• Assist users with hardware, web browser, and system issues.
• Quickly escalate issues that cannot be readily resolved.
• Help maintain resolution information, knowledge bases, and “frequently asked questions”.
• Identify training opportunities that will provide for continued growth in this area.
• Troubleshoot workstation, copier, and printer issues.
• Assist building users with audio/visual needs.
• Work with the technology team to design and install audio/visual systems at the Ministry Service Center (Colorado Springs).

Other

• As with any small staff, there may be a need from time to time to fill in other roles.
• Work with other staff to adjust schedules and to ensure coverage of necessary functions.
• Other duties as assigned.

Qualifications

• College degree or equivalent experience
• Proficient in the use of Windows and Microsoft Office products
• Knowledge of Microsoft Edge, Google Chrome, Mozilla Firefox, and Safari
• Experience with Windows 10, 11, and Mac OSx
• Knowledge of customer service principles and helpdesk practices
• Excellent verbal and written communication skills
• Customer service oriented, professional in all interactions
• Multi-tasker, able to organize and respond to multiple requests while remaining calm
• Detail-oriented and thorough
• Demonstrates initiative
• Reliable, dependable
• Ability to lift items weighing up to 50 pounds and to move larger items with the assistance of lifts and other equipment
• Intuitive ability to work with and troubleshoot various office and building equipment
• Ability to run cabling and install media equipment
• Basic knowledge of word press is a plus
• Problem Solver
• Knowledge of iPhone, IPad, and Android mobile devices
• Must be a team player
• Familiarity with CBS is a plus

Other

• A deep and growing relationship with Jesus Christ as evidenced by a strong, clear personal testimony and a lifestyle that reflects spiritual maturity and intimacy with God
• Belief and adherence to the Community Bible Study Statement of Faith
• Commitment to the Mission, Vision, and Core Values of Community Bible Study
• Reports to the Assistant Director of Information Technology
• Work Location: Hybrid Model with work at the CBS Ministry Service Center, Colorado Springs, Colorado, and remote.
• Weekend or evening work will be required periodically to assist during high-volume periods

Starting Salary Range

• Hourly salary range: $16.83- $26.44.

Benefits Offered

• Paid vacation (starting at 4 weeks per year) and sick leave (4 weeks per year).
• Paid holidays including your birthday.
• 403(b) retirement plan.
• Medical, dental and vision insurance
• Employer paid disability and life insurance.