commercetools - we are:
commercetools’ Cloud Support Engineers are the key point of contact to our customers, as they build innovative commerce applications in modern technologies.
We help our customers’ developers and specialists in all aspects of their journey: from initially setting up a working store to scaling and enhancing their mission-critical e-commerce apps, IoT offerings and web stores.
We internally interact with platform development teams, customer success managers and others to make sure our customers’ needs are considered and they feel confident in implementing their business on the foundation of the commercetools’ SaaS platform.
What you need to succeed:
Tech at commercetools:
We Are Open Source And Innovative By Design
🚀 We make rapid progress by being early adopters of React, Scala, and GraphQL
📋 We share & contribute to the open source community: https://github.com/sangria-graphql
⚙️ We <3 Automation and Machine Learning
We care about your Growth and Well-being
☀️ Remote Work: Up to 60 days/year from a country different from your base country
💻 Open Learning & Development Budget
📚 ct Academy: Regular internal training sessions
⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated staff
🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment
For US-based roles
🩺 Well-Being: 100% employer-covered medical, dental, and vision insurance for staff and dependents
🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering
💰 Prepare For Your Future: 401k with company match
👐 Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!
💪 Our differences make us stronger
We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.
At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
💲 Our target compensation for this role is $110,000 - 125,000 OTE but we are flexible based on experience and skill level.
Are you ready? Come grow with us!
🔍 Are you looking for something else? Check out our Career Page and our Website for more information.
The job skills required for Senior Support Engineer include Analysis, Technical Support, Customer Support, Troubleshooting, Collaboration, Open source, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Support Engineer. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Senior Support Engineer positions, which can be used as a reference in future career path planning. As a Senior Support Engineer, it can be promoted into senior positions as a Software Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Support Engineer. You can explore the career advancement for a Senior Support Engineer below and select your interested title to get hiring information.