77 Senior Support Engineer Jobs in Durham, NC

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commercetools
Durham, NC | Full Time
8 Months Ago
Randstad US
Durham, NC | Full Time
$58k-77k (estimate)
5 Days Ago
bioMerieux
Durham, NC | Full Time
$74k-95k (estimate)
3 Days Ago
Elevance Health
Durham, NC | Full Time
$91k-111k (estimate)
1 Week Ago
Adroit Software
Durham, NC | Full Time
$75k-101k (estimate)
4 Days Ago
ICST
Durham, NC | Full Time
$70k-94k (estimate)
4 Days Ago
Experis
Durham, NC | Full Time
$98k-121k (estimate)
5 Days Ago
Randstad US
Durham, NC | Full Time
$90k-111k (estimate)
1 Week Ago
Fidelity Investments
Durham, NC | Full Time
$83k-106k (estimate)
7 Days Ago
Cisco
Durham, NC | Full Time
$68k-88k (estimate)
5 Days Ago
DELL
DURHAM, NC | Full Time
$77k-99k (estimate)
1 Week Ago
Xperi
Durham, NC | Full Time
$99k-121k (estimate)
2 Weeks Ago
Adroit Software
Durham, NC | Full Time
$88k-110k (estimate)
4 Days Ago
Cognizant Technology Solutions
Durham, NC | Full Time
$112k-140k (estimate)
1 Week Ago
DynPro
Durham, NC | Full Time
$84k-108k (estimate)
1 Week Ago
SPECTRAFORCE TECHNOLOGIES
Durham, NC | Other
$101k-124k (estimate)
1 Week Ago
City Durham
Durham, NC | Full Time
$106k-131k (estimate)
1 Week Ago
Ameritas Life Insurance
Durham, NC | Full Time
$83k-107k (estimate)
3 Days Ago
TotalMed
Durham, NC | Full Time
$74k-95k (estimate)
3 Days Ago
Ameritas
Durham, NC | Full Time
$83k-106k (estimate)
3 Days Ago
Fidelity Investments
Durham, NC | Full Time
$88k-105k (estimate)
5 Days Ago
NVIDIA
Durham, NC | Full Time
$84k-99k (estimate)
5 Days Ago
Fidelity Investments
Durham, NC | Full Time
$130k-153k (estimate)
5 Days Ago
NeoGenomics Laboratories
Durham, NC | Full Time
$106k-129k (estimate)
5 Days Ago
Piper Companies
Durham, NC | Full Time
$90k-107k (estimate)
5 Days Ago
Pearson
Durham, NC | Full Time
$108k-131k (estimate)
6 Days Ago
Senior Support Engineer
commercetools Durham, NC
Full Time 8 Months Ago
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commercetools is Hiring a Remote Senior Support Engineer

commercetools - we are:

  • The competitive sort: We didn’t become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
  • Inspired: Continually exploring what’s possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started. 
  • Valued: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
  • Driven: We push the limits, technology, and ourselves to retain the trust of some of the world’s leading and fastest growing brands every single day.

The Opportunity:

commercetools’ Cloud Support Engineers are the key point of contact to our customers, as they build innovative commerce applications in modern technologies.

We help our customers’ developers and specialists in all aspects of their journey: from initially setting up a working store to scaling and enhancing their mission-critical e-commerce apps, IoT offerings and web stores.  

We internally interact with platform development teams, customer success managers and others to make sure our customers’ needs are considered and they feel confident in implementing their business on the foundation of the commercetools’ SaaS platform. 

Your Mission:

  • Provide B2B customer support through a ticketing system.
  • Take responsibility, analyze, troubleshoot, coordinate and communicate the resolution of technical issues. 
  • Quickly assess customer impact of issues, prioritize and escalate accordingly.
  • Formulate responses to tickets, communicate progress and resolution efficiently in collaboration with Developers, Product Owners, Customer Success teams
  • Support key Customer accounts.
  • Become a functional expert for at least one area of our product
  • Participate in maintaining and evolving the product in the area of expertise and providing internal training for the Support team
  • Be active in issue prevention by collaborating on documentation and knowledge bases. 
  • Help supervising the quality of the work delivered and processes in collaboration with the Team Lead, Problem Analyst and Head of Support
  • Mentor and onboard other Support engineers.
  • Actively Support the leadership by reviewing and optimizing processes and KPIs.

What you need to succeed:

  • Excellent English language skills, both written and verbal.
  • Previous experience in professional technical support (L2 / L3) for complex software system vendors.
  • Strong ability to explain technical and functional concepts in writing.
  • Experienced in the troubleshooting of internet fundamentals DNS, latency/connectivity, HTTP, HTTPS , SSL certificates, and authentication.
  • Proficient with editing JSON documents.
  • Experience with log analysis, metrics systems as well as dashboard creation.
  • Ability to quickly evaluate a critical situation in a high pressure environment and communicate clearly and concisely to both internal commercetools teams and customers
  • Willingness to be part of the Incident Communicators team handling critical tickets 
  • Experienced with developing queries and analysis of trends (ideally from logs). → tools used (Grafana, Humio, Kibana, Splunk).
  • Strong application support knowledge.
  • previously engaged in supporting Enterprise Customers
  • Empathy and Reliability.
  • Willingness to make mistakes to learn and share your learnings. 
  • Experience in Mentoring, onboarding and developing team peers.
  • Advanced understanding of REST 
  • Previous ecommerce support experience a plus
  • Previous experience in SaaS enterprise B2B a plus
  • Knowledge in GraphQL APIs a plus

Tech at commercetools:

We Are Open Source And Innovative By Design

🚀 We make rapid progress by being early adopters of React, Scala, and GraphQL

📋 We share & contribute to the open source community: https://github.com/sangria-graphql

⚙️ We <3 Automation and Machine Learning

 

We care about your Growth and Well-being

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated staff

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

 

For US-based roles

🩺  Well-Being: 100% employer-covered medical, dental, and vision insurance for staff and dependents

🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering

💰 Prepare For Your Future: 401k with company match

👐 Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!

 

💪 Our differences make us stronger 

We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

💲 Our target compensation for this role is $110,000 - 125,000 OTE but we are flexible based on experience and skill level.

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.

Job Summary

JOB TYPE

Full Time

POST DATE

07/27/2022

EXPIRATION DATE

09/07/2022

The job skills required for Senior Support Engineer include Analysis, Technical Support, Customer Support, Troubleshooting, Collaboration, Open source, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Support Engineer. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Senior Support Engineer positions, which can be used as a reference in future career path planning. As a Senior Support Engineer, it can be promoted into senior positions as a Software Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Support Engineer. You can explore the career advancement for a Senior Support Engineer below and select your interested title to get hiring information.

Randstad US
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$58k-77k (estimate)
5 Days Ago
bioMerieux
Full Time
$74k-95k (estimate)
3 Days Ago
Elevance Health
Full Time
$91k-111k (estimate)
1 Week Ago