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Customer Service Representative

Commerce, CA | Full Time
Expired

Job Description

PRIMARY JOB FUNCTIONS   This position provides services to guests desiring membership in the Commerce Casino’s player rewards system. Provides excellent interpersonal skills towards both internal and external guests and provides information regarding promotions, events, tournaments within the casino. Possess a professional yet friendly attitude and acts as an ambassador to all guests performing the following duties as well as demonstrating the Best Practices. Make Eye Contact, Smile, Engage, Exude Pride, Passion and Professionalism in all that you think, say and do.                                        Essential Duties and Responsibilities   Enrolls new guests into the Commerce Players Club. Including providing sign up assistance and troubleshooting for The Commerce App.Maintain database such as updating of guest records and flagging of duplicate accounts.Issue complimentaries based upon the qualified play.Perform all duties in a confidential manner.Operates Micros system and maintains cash bankEnsures a maximum level of guest service and satisfaction is achieved and maintained.Maintains a working knowledge of casino facilities, as well as current and upcoming events, in order to advise guests and fellow team members, whenever possible.Resolve miscellaneous guest complaints, referring to the appropriate supervisor/manager when necessary.Routinely inspect stock of Players Club printed materials and restock, as needed.Assists the Casino Promotions Manager with promotional responsibilities including, but not limited to, drawing paperwork, unboxing, staging and handing out gifts.Takes jackpot winner photos. Assists other departments with line control as needed.Communicates with the Casino Promotions Manager effectively keeping them apprised of any challenges.Performs all other duties as assigned by Casino Management. QUALIFICATIONS   Work Experience Required 1-2 years’ experience in the customer service industry.   Education: High School Diploma or equivalent, combination of work experience and education.    Knowledge Required: General knowledge of computers Microsoft Windows, office, excel, Telephone etiquette. Dynamic personality and the ability to interact with our valued guests.   OTHER REQUIREMENTS  ·         Must be able to speak, read, and understand English. ·         Excellent verbal and interpersonal skills. ·         Ability to stand and walk the entire shift excluding breaks and meal periods. ·         Able to lift over 25 lbs. ·         Must demonstrate positive/enthusiastic approach to all tasks. ·         Outstanding attendance/punctuality. ·         Must be able and willing to work a flexible schedule, to include evenings, weekends and holidays. ·         Must be clean, well-groomed, and have a professional appearance. ·         Must have a Gaming License (or the ability to obtain and maintain a license) as a requirement for this position   SCHEDULED HOURS   Commerce Casino operates 24 hours, 7 days a week.  Schedules may vary depending on business needs.

Company Overview

  • Website commercecasino.com
  • Headquarters COMMERCE, CA
  • Size 1,000 - 3,000
  • Founded 1983
  • Type
  • CEO HAIG PAPAIAN
  • Revenue $50M - $200M
  • Industry Hospitality & Leisure
  • About commerce casino

Skills for Customer Service Representative

The job skills required for Customer Service Representative include Customer Service, Troubleshooting, Promotion, Eye Contact, Guest Service etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Representative

The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.