PRIMARY JOB FUNCTIONS This position provides services toguests desiring membership in the Commerce Casino’s player rewards system.Provides excellent interpersonal skills towards both internal and externalguests and provides information regarding promotions, events, tournaments withinthe casino. Possess a professional yet friendly attitude and acts as anambassador to all guests performing the following duties as well asdemonstrating the Best Practices. Make EyeContact, Smile, Engage, Exude Pride, Passion and Professionalism in all thatyou think, say and do. EssentialDuties and Responsibilities Enrolls new guests into the Commerce Players Club. Including providing sign up assistance and troubleshooting for The Commerce App. Maintain database such as updating of guest records and flagging of duplicate accounts. Issue complimentaries based upon the qualified play. Perform all duties in a confidential manner. Operates Micros system and maintains cash bank Ensures a maximum level of guest service and satisfaction is achieved and maintained. Maintains a working knowledge of casino facilities, as well as current and upcoming events, in order to advise guests and fellow team members, whenever possible. Resolve miscellaneous guest complaints, referring to the appropriate supervisor/manager when necessary. Routinely inspect stock of Players Club printed materials and restock, as needed. Assists the Casino Promotions Manager with promotional responsibilities including, but not limited to, drawing paperwork, unboxing, staging and handing out gifts. Takes jackpot winner photos. Assists other departments with line control as needed. Communicates with the Casino Promotions Manager effectively keeping them apprised of any challenges. Performs all other duties as assigned by Casino Management.QUALIFICATIONS Work Experience Required1-2 years’ experience in the customer service industry. Education: High School Diploma or equivalent,combination of work experience and education. Knowledge Required: General knowledge of computersMicrosoft Windows, office, excel, Telephone etiquette. Dynamic personality andthe ability to interact with our valued guests. OTHER REQUIREMENTS · Must be able to speak, read, and understandEnglish. · Excellent verbal and interpersonal skills. · Ability to stand and walk the entire shiftexcluding breaks and meal periods. · Able to lift over 25 lbs. · Must demonstrate positive/enthusiastic approachto all tasks. · Outstanding attendance/punctuality. · Must be able and willing to work a flexibleschedule, to include evenings, weekends and holidays. · Must be clean, well-groomed, and have aprofessional appearance. · Must have a Gaming License (or the ability toobtain and maintain a license) as a requirement for this position