1878 Customer Experience Manager Jobs in United States

Commcon
Round Rock, TX | Full Time
$112k-140k (estimate)
5 Months Ago
Optus
Jonesboro, AR | Full Time
$105k-144k (estimate)
1 Day Ago
Five Below
Phoenix, AZ | Full Time
$89k-125k (estimate)
1 Day Ago
Victoria's Secret (Canada) Corp.
Estero, FL | Full Time
$93k-133k (estimate)
1 Day Ago
Victoria's Secret (Canada) Corp.
Merritt Island, FL | Full Time
$90k-130k (estimate)
1 Day Ago
Victoria's Secret (Canada) Corp.
Fort Myers, FL | Full Time
$93k-133k (estimate)
1 Day Ago
The Home Depot
Riverdale, GA | Full Time
$68k-92k (estimate)
1 Day Ago
The Home Depot
Mishawaka, IN | Full Time
$66k-88k (estimate)
1 Day Ago
Victoria's Secret (Canada) Corp.
Dennis, MA | Full Time
$105k-151k (estimate)
1 Day Ago
Victoria's Secret (Canada) Corp.
North Eastham, MA | Full Time
$105k-151k (estimate)
1 Day Ago
Victoria's Secret (Canada) Corp.
Hyannis, MA | Full Time
$105k-151k (estimate)
1 Day Ago
The Home Depot
Howell, NJ | Full Time
1 Day Ago
Victoria's Secret (Canada) Corp.
Mount Pleasant, SC | Full Time
$94k-135k (estimate)
1 Day Ago
Victoria's Secret (Canada) Corp.
Pineland, SC | Full Time
$94k-135k (estimate)
1 Day Ago
Mcwane
Birmingham, AL | Full Time
2 Days Ago
Myhana
Peoria, Il | Full Time
$111k-141k (estimate)
2 Days Ago
Workrocket
Bessemer, AL | Full Time
$90k-123k (estimate)
3 Days Ago
Five Below
Palm Desert, CA | Full Time
$99k-137k (estimate)
3 Days Ago
Tesla
Honolulu, HI | Full Time
$106k-137k (estimate)
3 Days Ago
Workrocket
Gardendale, AL | Full Time
$90k-123k (estimate)
4 Days Ago
Workrocket
Moody, AL | Full Time
$89k-123k (estimate)
4 Days Ago
Workrocket
Strathmore, CA | Full Time
$98k-135k (estimate)
4 Days Ago
Brooks Brothers
Enfield, CT | Full Time
$94k-145k (estimate)
4 Days Ago
The Home Depot
Aiken, SC | Full Time
$65k-87k (estimate)
4 Days Ago
Five Below
Phoenix, AZ | Full Time
$89k-125k (estimate)
5 Days Ago
The Home Depot
Show Low, AZ | Full Time
$69k-91k (estimate)
5 Days Ago

Customer Experience Manager

Commcon Round Rock, TX
$112k-140k (estimate)
Full Time 5 Months Ago

We are an established, yet growing Business to Business services company looking for a professional experienced Sales and Customer Service Professional to qualify inbound opportunities, determine and fulfill customer expectations, and grow our relationships with existing and new customers.

The Best fit will have worked in a small team environment and been instrumental in developing not only customer relationships but is also a strong advocate of a positive culture of accountability in the team.  We are looking for someone that doesn't want a large corporate (boring, “be a number”) job, but wants to be in the thick of the daily action. This person will manage customers and expectations (not team members that do this).  This professional will need to quickly develop a deep understanding of our business from start to finish while developing relationships with everyone from our oldest customer to our newest customer and everyone on our team.  This person doesn't need to be pushed. They push the people around them.  They want the details to be right…in our systems and our quotes.  From inbound sales, coordinating existing customers and qualifying new potential opportunities, you will work with every customer. Your expert attention to detail and follow up skills shine in this role. You will find gaps in process or the team and fill them until team members are grown or hired to fill the gaps.

 

Skills Required:

  • Sales. Experienced in maximizing sales opportunities.  Uncovering and qualifying customer needs is a primary strength for you.
  • Communication. You will be handling multiple personalities and meshing them together as a single unit so your communication skills will need to be high level.
  • Self-starter. You will have excellent systems to work with but will need to be highly self-motivated to excel. An analytical detail manager is a great fit.
  • Full understanding of each department. You will need to know how each department works and how they best interconnect.
  • Problem solving will be a big part of this job. The customers will look to you in this area, and you will want to deliver.
  • Organization and time management.  Minimizing chaos and managing priorities will be key in this role 
  • Analysis and Excel skills. Strong ability to analyze data and situations.

Specific Duties:

  • Primary inbound customer contact
  • Qualify and gather details for all inbound opportunities in a highly organized fashion.
  • Initiate orders in our systems, assign estimator, set customer expectation, deliver quotes
  • Grow relationships with customers, referral partners, and other facilities vendors.
  • Customer project scheduling.
  • Increase business by continual follow up and sharing additional service offerings.
  • Social media and blogging facilitation.
  • Post Job follow up with all customers requesting reviews and feedback

The successful candidate will have the following qualities:

  • A passion for Customer Service
  • 6 years of experience in management.
  • 3 years of sales experience in a developed sales environment
  • Energetic and driven to succeed. An outgoing, upbeat and positive attitude.
  • An aptitude for details, organization and software systems.
  • An organized, systematic and deliberate approach to handling things and decision making.
  • Ability to connect with people and skillfully handle a myriad of personalities.
  • Comfort in managing numerous projects at a time.

Salary will be a commensurate with experience and fit

Benefits Include:

  • Matching 401K
  • Health Insurance
  • Dental Insurance
  • Vision Insurance

 

Please include a cover letter stating why you are interested in this position

Show more

Commcon
Full Time
$53k-70k (estimate)
2 Weeks Ago
Commcon
Full Time
$96k-128k (estimate)
5 Months Ago
Commcon
Full Time
$61k-86k (estimate)
5 Months Ago

The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.

INTERNATIONAL COSMETICS & PERFUMES, INC.
Remote | Full Time
$97k-150k (estimate)
5 Days Ago
USA016 Refinitiv US LLC
Full Time
$103k-134k (estimate)
3 Days Ago

If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Manager job description and responsibilities

Begins with understanding each customer and their specific need.

01/05/2022: Muskegon, MI

Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.

02/23/2022: Lima, OH

They supervise the customer experience and service teams, direct and monitor their activities and train their members.

01/19/2022: Pensacola, FL

They're also responsible for leading both the customer service and the customer experience teams.

02/21/2022: Charleston, SC

Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.

02/11/2022: Roanoke, VA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Manager jobs

They work alongside upper management to promote retention of customers and overall positive experience with the brand.

12/23/2021: Idaho Falls, ID

Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.

01/20/2022: Passaic, NJ

Measure and analyse customer feedback.

02/11/2022: Bradenton, FL

Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.

12/21/2021: Alexandria, LA

Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.

03/03/2022: Newark, NJ

Step 3: View the best colleges and universities for Customer Experience Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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