• Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
• Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies
• Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
• Handle the front desk budget and order office supplies as needed
• Compile occupancy reports and financial information for the general manager
• Understand, interrupters, and explain all hotel SOP’s and team member handbook.
• Organize and prioritize daily work; monitor progress against schedule and business demands; manage own time and time of the department.
• Express facts, ideas, and messages to others in a clear, concise, and organized manner that is easily understood.
• Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
• Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
• Clearly and effectively express ideas, facts, and messages verbally to others. Communicate goals; motivate and guide team members towards goal accomplishment; understand and provide clear explanation of job requirements and performance expectations;

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount

Experience level:

• 1 year

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Forsyth, GA 31029: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location