Make More Than a Living

Are you looking for a career where you can use your results-driven expertise to fulfill your passion of making a difference in the lives of the elderly? Do you love building and maintaining working relationships with others that improve their quality of life? If so, Comfort Keepers has a job for you!

Comfort Keepers of Green Bay is seeking a dedicated, driven individual for our Green Bay office in the position of Home Care Services Coordinator (HSC). The Home Care Services Coordinator is responsible for providing engaged, extraordinary service to Seniors in the area by orchestrating, monitoring and supervising all requests for service, as well as coordinating communication between all team members, other providers and client family members.

Job Benefits:

• 401(k) with Pre-Tax and Roth options and Employer Match begin the first of the month following 90 days from the date of hire.
• Medical, Dental, Vision, Life, and Short/Long Term Disability benefits available the first of the month following 30 days from date of hire for full-time employees.
• Paid Vacation and Sick Time accrue for full-time employees during the first full paycheck, and may be used immediately after accrued.
• Quarterly Incentive bonus program attached to this position

Take the first step toward an exciting career with Comfort Keepers! Apply Today!

Coordinator Responsibilities:

• Proactively manages the ongoing internal client relationship for existing clients. Uses independent judgment to accomplish problem resolution, increasing support for clients, and quality assurance. Anticipates needs and advises families.
• Selects and apportions work among caregivers based on skills, performance and overtime requirements
• Identifies and makes recommendations regarding any safety concerns of caregivers or clients
• Follows all office communication and documentation protocols to ensure excellent service to clients, staff, potential and inactive clients.
• Participates in the on-call rotation by carrying the agency’s emergency cellular phone on a rotating basis. While on-call, handles all client, caregiver, and scheduling issues that occur and conducts all new client intakes as needed.
• Participates in formal and impromptu management meetings and in the development of systems to improve care coordination, client satisfaction, employee performance and retention and office operations.
• Assists the other members of the management team as needed. Completes special projects as assigned.
• Answers potential client inquiries whether made via phone or web and sells and qualifies them for home visits.
• Manages new client assimilation process and ensures it is completed in a specified time frame

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Coordinator Requirements:

• High School diploma and two years related experience and/or training; or equivalent combination of education and experience. College degree in related field preferred. Knowledge of office procedures and health care also preferred.
• Requires proficiency in word processing and computer skills (Office, Excel). Will need to master additional scheduling software.
• Must possess above average human relations, customer service, problem-solving, and organizational skills.
• Must be able to work under time pressures and manage multiple demands simultaneously. 
• Valid driver's license with ability to pass positive background / reference check MVR and drug test.

Working Environment: 

• Office environment. 

Position Physical Demands:

• Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight. 
• Extended time at a computer work screen and on the telephone.

Start your rewarding career today! 

This position is open at our Green Bay office.

An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.