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Comfort Keepers of Spartanburg
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Client Services Coordinator
Full Time 4 Months Ago
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Comfort Keepers of Spartanburg is Hiring a Client Services Coordinator Near Greenville, SC

Are you looking for a career where you can use your results-driven expertise to fulfill your passion of making a difference in the lives of seniors? Do you love building and maintaining working relationships with others that improve their quality of life? If so, a Client Services Coordinator position with Comfort Keepers is for you!

Comfort Keepers is a leading provider of in-home senior care in the upstate of South Carolina and foothills of North Carolina. Our 14-year-old home care company based in Greenville, SC is seeking a Client Services Coordinator to join our caregiving family!

Position Summary:

The Client Services Coordinator provides continuity of care for our clients by ensuring they receive the highest quality of care. The Client Services Coordinator is responsible for customer service and relationship management to ensure our clients are extremely satisfied. This position must orchestrate, monitor, and supervise our client’s care and communicate their needs to all team members, providers, and family members. They are also responsible for covering all service requests and resolving client issues.

Benefits:

  • Competitive Hourly Pay
  • Paid Time Off
  • Dental & Vision Plans
  • 401K
  • Paid Holidays
  • Direct Deposit
  • Referral Program

Position Summary:

The Client Services Coordinator provides continuity of care for our clients by ensuring they receive the highest quality of care. The Client Services Coordinator is responsible for customer service and relationship management to ensure our clients are extremely satisfied. This position must orchestrate, monitor, and supervise our client’s care and communicate their needs to all team members, providers, and family members. They are also responsible for covering all service requests and resolving client issues.

Client Services Coordinator – Responsibilities

  • Proactively manages the ongoing client relationship. Uses independent judgement to accomplish problem resolution, increasing support for clients, and quality assurance. Anticipates needs and advises families.
  • Selects and apportions work among caregivers based on skills, performance and overtime requirements
  • Identifies and makes recommendations regarding any safety concerns of caregivers or clients
  • Assists with regular and routine assessments of current clients, including identifying and making recommendations regarding any safety concerns.
  • Directs field staff and follows up appropriately after new assignments are complete.
  • Coordinates care with Client Care Team, External CC, Family Members, and other care providers.
  • Reviews daily care logs to ensure we are delivering the highest quality of care. Initiates care coordination process based on information gathered in the notes with the necessary parties' including the External CCs, and documents accordingly
  • Follows all office communication and documentation protocols to ensure excellent service is provided to clients and staff.
  • Identifies potential issues and uses independent judgment to evaluate alternative solutions and implement established policies for immediate resolution.
  • Must be able to work under time pressure and manage multiple demands simultaneously.
  • Participates in the on-call rotation on a rotating basis. While on-call, handles all client and caregiver issues. Conducts all new client intake as needed.

Qualifications:

  • High School diploma required
  • Bachelor’s Degree is plus, but not required
  • Healthcare industry experience a plus, but not required
  • Customer service related experience a plus, but not required

Knowledge, Skills, Abilities:

  • Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint. Will need to master additional software as well.
  • Excellent interpersonal skills.
  • Must be an independent thinker with the ability for flexibility and creativity in identifying and solving problems.
  • Ability to maintain a high level of confidentiality.
  • Excellent organizational skills.
  • Must possess above average human relations, customer service, problem solving, and organizational skills. Extreme attention to detail is essential.
  • Excellent telephone and communication skills are necessary. Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.
  • Positive and professional attitude.
  • Strong relationship-building skills with people from diverse and varied backgrounds and education levels.

Join the Comfort Keepers family in Greenville, SC! Apply today!

Job Summary

JOB TYPE

Full Time

POST DATE

11/09/2022

EXPIRATION DATE

12/14/2022

The following is the career advancement route for Client Services Coordinator positions, which can be used as a reference in future career path planning. As a Client Services Coordinator, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Coordinator. You can explore the career advancement for a Client Services Coordinator below and select your interested title to get hiring information.

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Part Time
$37k-46k (estimate)
7 Days Ago

If you are interested in becoming a Client Services Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Coordinator job description and responsibilities

Client services coordinators support the production of marketing campaigns to promote brand awareness on various social platforms.

01/31/2022: Gary, IN

Handle client escalations and provide corrective actions.

01/07/2022: Trenton, NJ

Negotiate service contract and costs with clients as needed.

03/25/2022: Albuquerque, NM

Schedule regular client meetings and teleconferences to strengthen client relationships.

02/06/2022: Toledo, OH

The Client Services Coordinator provides general administrative support to an office or group of sales professionals.

03/30/2022: Fort Wayne, IN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Coordinator jobs

For Client Services Managers to accomplish their job effectively, they need to fulfill quite a few job requirements.

01/16/2022: Springfield, IL

Request Feedback To The Clients.

02/27/2022: Boca Raton, FL

Built relationships with the client team to quickly understand requirements and business objectives.

02/05/2022: Hialeah, FL

client services coordinator positions require a wide variety of skills and draw on many fields.

03/08/2022: Gainesville, FL

Strong client relations skills are key to building and maintaining long-lasting business relationships.

01/13/2022: Fort Wayne, IN

Step 3: View the best colleges and universities for Client Services Coordinator.

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