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1 Front Office Clerk/Receptionist Job in North Little Rock, AR

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Comfort inn and suites JFK
North Little Rock, AR | Full Time
$12-14 (estimate)
0 Months Ago
Front Office Clerk/Receptionist
Comfort inn and suites JFK North Little Rock, AR
$12-14 (estimate)
Full Time 0 Months Ago
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Comfort inn and suites JFK is Hiring a Front Office Clerk/Receptionist Near North Little Rock, AR

TITLE: Guest Service Agent REPORTS TO: Assistant General Manager/
Front Office Manager

FSLA STATUS: DEPARTMENT: Front Desk

I. SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries

II. ORGANIZATION
No direct reports

% of Time
III. PRIMARY DUTIES AND ACCOUNTABILITIES

Room Assignments, Changes, and Issues 80%

  • Checks guests into and out of the hotel in an accurate, speedy, and courteous (Essential) manner.
  • Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.
  • Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
  • Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Guest Service Ongoing

  • Offers guests assistance whenever possible.
  • Responsible for resolving escalated customer relations issues.
  • Answers inquiries pertaining to hotel policies and services.
  • Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
  • Responsible for positively representing and promoting the property.
  • Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned 20%

  • Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
  • Properly compiles, completes, and distributes reports to all management and relevant staff.
  • Reports any maintenance, security, or safety issues to the appropriate staff.
  • Cleaning and organizing front desk and common areas.

IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

  • High School Diploma or GED required.
  • Previous front desk experience highly preferred.
  • Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
  • Excellent organizational and prioritization skills.
  • Ability to work well and collaborate with others.
  • Superior customer service skills.
  • Excellent communication skills.
  • May be required to stand for an extended period of time.
  • Able to work a flexible schedule.

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • North Little Rock, AR 72114: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

Job Summary

JOB TYPE

Full Time

SALARY

$12-14 (estimate)

POST DATE

03/20/2023

EXPIRATION DATE

01/29/2024

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The following is the career advancement route for Front Office Clerk/Receptionist positions, which can be used as a reference in future career path planning. As a Front Office Clerk/Receptionist, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Clerk/Receptionist. You can explore the career advancement for a Front Office Clerk/Receptionist below and select your interested title to get hiring information.

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