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TITLE: Guest Service Agent REPORTS TO: Assistant General Manager/
Front Office Manager
FSLA STATUS: DEPARTMENT: Front Desk
I. SUMMARY STATEMENT
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries
II. ORGANIZATION
No direct reports
% of Time
III. PRIMARY DUTIES AND ACCOUNTABILITIES
Room Assignments, Changes, and Issues 80%
Guest Service Ongoing
Other Duties as Assigned 20%
IV. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
Full Time
$12-14 (estimate)
03/20/2023
01/29/2024
The following is the career advancement route for Front Office Clerk/Receptionist positions, which can be used as a reference in future career path planning. As a Front Office Clerk/Receptionist, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Clerk/Receptionist. You can explore the career advancement for a Front Office Clerk/Receptionist below and select your interested title to get hiring information.