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Combined Insurance
Columbia, SC | Full Time
$92k-121k (estimate)
2 Days Ago
Enrollment Solutions Consultant
$92k-121k (estimate)
Full Time 2 Days Ago
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Combined Insurance is Hiring an Enrollment Solutions Consultant Near Columbia, SC

Combined Insurance, a Chubb Company, is seeking an Enrollment Solutions Consultant to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary

This position will support our internal sales organization and external clients within our fast-growing Combined US division to ensure successful implementation of complex, time sensitive, and high-profile enrollments.

The Enrollment Solution Consultant will be responsible for leading the technical implementation around the enrollment support process of Combined’s voluntary benefit products. This includes supporting our telephonic enrollment processes and performing compliance and quality reviews to ensure it satisfies regulatory and enrollment platform requirements.

The role also entails providing consultative services to internal and external stakeholders on internal and external telephony software capabilities to support enrollment of Combined’s voluntary benefit products as well as internal licensed enrollment systems. The position requires formulating creative solutions to support clients’ enrollment needs.

A focus on delivering excellent service, maximizing operational efficiency, influencing key stakeholders, providing creative solutions, and offering strong project management are other key tenets of the role.

Responsibilities

  • Provide case-level support to our sales agent partners on telephonic enrollment and virtual enrollment opportunities to drive sales results while delivering a consistent and compliant enrollment customer experience.
  • Evaluate currents systems and processes to identify areas for improvement and technology needs to meet the needs of our customers.
  • Streamlining and automating enrollment workflows to improve efficiency, accuracy, and user experience for our sales and broker partners.
  • Explore and understand data needs to appropriately track and measure sales and operational efficiency results.
  • Collaborate, communicate, and educate cross functionally with home office partners, clients, brokers, and external vendors to address enrollment test and production issues in a timely manner.
  • Develop and maintain external enrollment vendor and enrollment firm relationships as assigned.
  • Develop and maintain strong working relationships with our sales agent, broker and employer group partners.
  • Support new product releases and system expansion by taking on an Enrollment Services liaison role including defining data requirements and performing user-acceptance testing.
  • Serve as the primary point of contact to sales agent, broker, and client partners for telephonic enrollment and virtual enrollment support.
  • Serve as a subject matter expert and resource for internal operations for telephonic and virtual enrollment workflow, process, and procedures.
  • Assists in identifying opportunities within the telephonic enrollment process for service delivery, operational efficiencies, and effectiveness.
  • Proactively manage expectations of broker and employer partners to address issues as they arise while concisely and effectively communicating status, issues, and timelines.
  • Provide training and mentoring to other Enrollment Solutions associates to build team knowledge and bench strength as needed.

Job Summary

JOB TYPE

Full Time

SALARY

$92k-121k (estimate)

POST DATE

07/11/2024

EXPIRATION DATE

09/09/2024

Combined Insurance
Full Time
$58k-80k (estimate)
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Combined Insurance
Full Time
$58k-80k (estimate)
1 Day Ago
Combined Insurance
Full Time
$58k-80k (estimate)
2 Days Ago