Concierge (Weekend, Overnight) | Cosmopolitan on the Park As a Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Combined with your project management, communication, and conflict management skills, your professional presence will build strong relationships with your community. “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. The Perks *Eligibility of perks is dependent upon job status Hourly pay starting at $20.00 Get Paid Daily (Make any day payday) Paid Time Off & Holiday Pay (Because Balance Matters) Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!) Task Force Work Opportunities (Grow your career in idyllic locations across the globe) Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Employee Assistance Program “Columbia Cares” Volunteer Opportunities Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Online Learning Platform to Help You Develop! The Brass Tacks Maintains up to date information of events, both current and future, occurring in region Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests Answers the telephone in a pleasant and professional manner within three rings Coordinates requests, comments and reservations through property intranet service Communicates key updates and information to team members and management in a timely manner Ensures proper building safety and security measures are followed at all times Carefully documents the details of shift through logs and other reports for continuity Maintains a close working relationship with local police and alarm monitoring services Ensures unwelcomed visitors and solicitors do not enter private residences or common areas Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet Maintains a clean, neat, organized and orderly offices and desks at all times Responds to all resident and guest’s requests in an expeditious, courteous and professional manner Responds to all emails within 24 hours The Nitty Gritty Previous experience in customer service roles preferred The ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos. Proficiency in Microsoft Office applications, especially Word and Excel preferred Available Shift: Weekend / Overnight (Saturdays & Sundays, approximately between 11 pm-7 am) Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.