Residential Overnight Concierge As a Concierge, you will command the front desk, connecting with guests, scheduling amenity space, managing incoming deliveries, monitoring building security, and more. Combined with your project management, communication, and conflict management skills, your professional presence will build strong relationships with your community.“People never forget how you made them feel.”Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. The Perks*Eligibility of perks is dependent upon job statusPaid Time Off (Because Balance Matters)401K Match (Free Money)Values Based Culture (#OMGLIFE)Benefits - Medical, Dental, Vision, Disability CoverageCompany Contributed HSA/FSA PlanDiscounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)Third Party Perks (Movie Tickets, Attractions, Other)Company Sponsored Life Insurance PoliciesEmployee Assistance ProgramTeam Member OutingsDiverse Work Group“Columbia Cares” Volunteer OpportunitiesCommittee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)Ability to Climb the LadderOnline Learning Platform to Help You Grow!The Brass TacksMaintains up to date information of events, both current and future, occurring in regionEstablishes professional familiarity of personal preferences, likes and dislikes of residents and guestsAnswers the telephone in a pleasant and professional manner within three ringsCoordinates requests, comments and reservations through property intranet serviceDocuments package deliveries and distributes to residentsCommunicates key updates and information to team members and management in a timely mannerEnsures proper building safety and security measures are followed at all timesCarefully documents the details of shift through logs and other reports for continuityMaintains a close working relationship with local police and alarm monitoring servicesEnsures unwelcomed visitors and solicitors do not enter private residences or common areasManages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranetMaintains a clean, neat, organized and orderly offices and desks at all timesResponds to all resident and guest’s requests in an expeditious, courteous and professional mannerResponds to all emails within 24 hoursThe Nitty GrittyPrevious experience in customer service roles preferredThe ability to read, write and speak English fluently is required to read, analyze, and comprehend simple instruction, short correspondence and memos.Proficiency in Microsoft Office applications, especially Word and Excel preferredMust be available to work Saturday-Sunday overnight shiftsThe Fine PrintColumbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.