Collectors is building the future of how collectors find, buy, authenticate, track & research collectibles - from sports cards, coins, and video games to Pokemon cards. With industry leading services as our foundation and the creativity of our employees, Collectors is leading the way to a tech-forward and modern collectibles industry.

The Collectors family of companies includes leaders in third-party authentication and grading services such as PSA (sports and trading cards), PCGS (coins), WATA (video games), and CardLadder, a comprehensive analytics and financial tracking of sports cards. If you’re a collectibles enthusiast, or if you want to help us in leading the global expansion of the collectibles market through our values of integrity, teamwork, and innovation, we’d love to hear from you.

We are looking for an Operations Analyst to help implement data-driven decision-making across all operations teams for PSA, PCGS, and WATA.

This role will be based in our Collectors headquarters (Santa Ana). 

What You’ll Do:

• Immerse yourself in the business and gain a deep understanding of our onsite operations
• Support efforts to inform PSA, PCGS and WATA operations and executive-level decision-making by measuring, analyzing, synthesizing, and interpreting a broad spectrum of supply chain and operations data
• Work from the stakeholder backwards - embedding yourself into our business teams, understanding data and insights requirements, providing recommendations and delivering data products
• Build, enhance and maintain best-in-class dashboards & reporting tools that are robust, actionable, and aesthetically pleasing
• Guide analytics projects from beginning to completion - including translating business questions into surveys for analysis, summarizing results, and creating and delivering presentations
• Leverage a variety of different internal and external data sources to conduct analyses, identify trends, guide strategic recommendations.
• Create effective and impactful reports and visualizations that show business performance, strategic recommendations and best practices to executive leadership in order to help them achieve their business goals.
• Train users on our data capabilities and best practices

Who You Are:

• 2 years experience in operations analytics.
• BS/MS degree in related field, or equivalent work experience.
• 2 years of experience tracking, measuring, and reporting on results of various operations functions.
• Advanced to Expert level experience in Google Sheets,Tableau or other data visualization tools.
• Highly proficient in using SQL for data analysis and reporting.
• Basic knowledge of modern database structures and data modeling, with an emphasis on practical experience joining distinct tables.
• Advanced analytical skills and data-driven thinking.
• Advanced communication and interpersonal skills.
• Must have the ability to effectively present information in one-on-one and small group situations to the leadership team and other employees of the organization.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All full-time employees are eligible for paid vacation
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities