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Director of Operations
Collectors Jersey City, NJ
Full Time 6 Months Ago
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Collectors is Hiring a Director of Operations Near Jersey City, NJ

The Collectors family of companies includes leaders in third-party authentication and grading services such as PSA (sports and trading cards), PCGS (coins), WATA (video games), and CardLadder, a comprehensive analytics and financial tracking of sports cards. We are building the future of how collectors find, buy, authenticate, track & research collectibles. With industry leading services as our foundation and the creativity of our employees, Collectors is leading the way to a tech-forward and modern collectibles industry.

We are looking for a Director of EC Operations to lead our Operations teams at our Harborside (Jersey City, NJ) facility. In this role, you will lead all operations and logistics at Collectors, from before collectibles arrive to our facility, to how they are inventoried, processed, stored and ultimately shipped. Each step of this process (except graders) will report into your org. This is a unique opportunity to lead the Operations teams for three lines of product: PSA, PSA-DNA, and WATA. Along the journey you will contribute to building a world class Operations organization, delighting collectors every step of the way. As a key leader in our operations team, you will partner with other leaders across Collectors including operations, product, engineering, real estate & facilities, customer support and sales teams.

Our ideal candidate is a collaborative, change management leader with the ability to drive an organization towards ambitious Key Performance Indicator (KPI) measurements by setting priorities and resourcing plans that support an integrated business strategy, in close partnership with the Vice President of Operations. In this role you will be tasked with building, motivating and developing cross-functional operational teams across multiple sites across the east coast. This specifically includes optimizing for secure storage and compliant facility space utilization, and automation initiatives to achieve significant logistics and services efficiency. 

This position will report into the VP of Operations and will be required to work out of our Jersey City, NJ Harborside location.
 
What You'll Do:

  • Lead from the front, owning all aspects of on site operations, logistics, and processing of products without reduction in quality while balancing throughput and cost
  • Scale operation from processing thousands of unique SKUs/year to tens of thousands of unique SKUs/year
  • Own/deliver on Safety, Quality, Productivity, Throughput, and service KPI’s
  • Provide production planning, coordination, and goals to establish an effective work plan for the operation
  • Drive additional improvement in throughput, efficiency, and quality by establishing and maintaining a CPI mindset and approach
  • Instill a sense of urgency, a pride of workplace and an ownership mindset within the team from how the workspace looks to how it functions
  • Work cross-functionally with the people team (site lead) to enhance staff skills and create a rewarding, fulfilling work environment
  • Work cross-functionally to mitigate risk from a site safety, security, and insurance perspective
  • Work closely with the tech organization (product and engineering) to implement new and improve upon existing tech solutions 

Who You Are:

  • 10 years of proven operational and leadership experience with a record of delivering results in Operations as GM/Director of operations in light manufacturing, warehousing, or fulfillment center type roles
  • Demonstrated ability to drive business performance in process, logistics, quality,, and customer service excellence
  • Proven track record of designing and implementing processes to drive consistency, increased speed and quality of customer care delivery at scale
  • Ability to translate annual priorities and objectives into a local operating plan with specific focus on streamlining product delivery and turnaround times, as well as increasing product quality standards
  • Collaborative and reliable leader that takes a data driven approach to problem-solving with a strong process focus for continuous improvement
  • Experience with change management, inheriting teams and bringing them along for the journey, moving with urgency and empowering those around you to do the same

Reasons To Join Us:

  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
  • Vacation: All full-time employees are eligible for paid vacation
  • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

About PSA

Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. PSA is a division of Collectors Universe, Inc. For more information, visitwww.PSAcard.com.

About Wata Games

Wata Games was acquired by Collectors in 2021 and is now headquartered in Santa Ana, CA. We offer an objective, analytical video game grading service founded and run by industry experts and experienced video game collectors. Wata brings clarity to industry standards, giving customers confidence in their transactions. Grading games and knowing what you have is the real deal has never been easier. For more information, visit www.watagames.com.

Job Summary

JOB TYPE

Full Time

POST DATE

09/21/2022

EXPIRATION DATE

12/01/2022

WEBSITE

corporatecollectors.com

HEADQUARTERS

Orange, CA

SIZE

<25

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The following is the career advancement route for Director of Operations positions, which can be used as a reference in future career path planning. As a Director of Operations, it can be promoted into senior positions as a Divisional/Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Operations. You can explore the career advancement for a Director of Operations below and select your interested title to get hiring information.

If you are interested in becoming a Director of Operations, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Director of Operations for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Director of Operations job description and responsibilities

A Director of Operations supervises general managers of different areas of an organization and works with production and day-to-day activities.

01/15/2022: Memphis, TN

Directors of operations need to excel on a computer and be comfortable using word processing programs and spreadsheets.

01/02/2022: Topeka, KS

Director of operations must orient themselves on the various systems and departments of the business, and they need to be fully aware of how these different moving parts function together.

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the director of operations must ensure that they give adequate attention to each component.

12/27/2021: Columbus, GA

A director of clinical operations manages the daily operations of a healthcare facility or a specific department within a clinic or hospital.

02/14/2022: Kansas City, MO

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Director of Operations jobs

Directors of operations typically need to meet certain requirements to be considered for the position.

01/29/2022: Moline, IL

Retail managers do scheduling and enacting policies, whereas the director of operations supervises bigger-scale projects.”.

12/24/2021: Poughkeepsie, NY

To that end, anyone who wants to be a director of operations needs to develop strong communication skills.

12/13/2021: Concord, NH

Keep financial record of all operations.

02/17/2022: Stockton, CA

Supervise staffs from different departments.

01/10/2022: Poughkeepsie, NY

Step 3: View the best colleges and universities for Director of Operations.

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