Collaborative Solutions is seeking an IT Specialist who has experience with IT/systems admin. Daily duties include but are not limited to support, repair, implementation of IT hardware and software, and short turnover on daily support tickets. Responsibilities: • Ability to use skillset and knowledge of best practices to resolve tickets via Salesforce and coming up with a solution with no assistance and some approval • Identifies, analyzes, and repairs product failures; orders and replaces parts as needed through Dell or other approved vendors. • Asset management from procurement, stock, imaging, deployment, refresh to disposal. • Relies on experience and judgment to plan and accomplish goals. • User provisioning/administration using a variety of cloud-based solutions (Microsoft Azure and Office 365, Salesforce, etc.). • Obtain certifications from hardware vendors. • Provide tier 1-2 support to users. Working in Salesforce Service Cloud to resolve requests. • Work on various projects to improve user experience • On-call rotation • Additional duties as assigned by manager Education and Experience Requirements: • Bachelor’s degree preferred or equivalent work experience • 2 years tech support experience in a break-fix environment. • A certification needed. • Creativity and latitude required. • Previous experience creating, managing, deploying system images. • Strong interpersonal skills, a fantastic troubleshooter, excellent communication skills with a great “I.T. deskside manner”, with a strong attention to detail. • Good organizational skills and good documentation ability. • Team player and ability to work independently. • Basic scripting knowledge with PowerShell and batch files. • Knowledge of Windows 10/11 Pro and Enterprise edition, Windows Server 2012/2016,2019,2022. • Microsoft Office Suite Support: Office 365 E3 • On Premise and Cloud (Azure) Active Directory environment • Active Directory and Group Policy configuration and administration #LI-Remote Why Choose Collaborative? Open, transparent lines of communication with leadership through Town Halls, internal newsletters, and monthly small group conversations with a member of the executive team Established Employee Resources Groups (ERG’s) that provide a safe space for employees to build relationships, connect, and develop initiatives to enhance diversity and inclusion Generous paid time off, including balance days, flexible work arrangements, and options to work remotely or from an office (depending on your location) to cultivate personal and professional balance Committed to giving back to improve our communities and environmental impact Opportunities for learning and development through established corporate programs, on and off-site trainings, and on-demand online learning courses A people development focused environment where you have autonomy to drive your career path Collaborative’s Travel Approach Throughout the pandemic, Collaborative continued to achieve the highest level of customer satisfaction in the ecosystem as we worked with our clients to successfully deliver projects remotely Because the future is still unknown, some clients will continue to be deployed remotely, while others may desire more face-to face-contact We will monitor and adapt as needed, but we do not anticipate travel of more than 25% As Balance is a core value at Collaborative, we strive to ensure that Collabies find the right balance in their personal and professional lives, and that includes travel Who you are: You have a Growth Mindset: A belief that abilities can be developed along with a desire to be curious, learn & grow You take Initiative: Solve problems by thinking & taking action on solutions rather than waiting for direction You take Accountability: Follow through on commitments, take ownership & ensure timeliness You Give Back: Leverage your knowledge & expertise to make improvements around you You are Resilient: Work through challenges with optimism, agility & adaptability You demonstrate Awareness: An ability to understand how your attitudes & actions impact others and adapt your approach accordingly