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About the role
We are looking for a Customer Success Manager who wants to be part of Coherent Spark our flagship SaaS product which is the next-generation no-code solution that instantly converts spreadsheet business logic of any complexity into ready-to-use APIs.
This role will lead and oversee the growth, retention, and satisfaction of our enterprise clients in the Americas. You will be responsible for driving key targets including customer growth, retention, and satisfaction as part of the pre/post sale management process. The position is highly visible within Coherent and involves frequent interaction with senior leaders internally and externally. The ideal candidate has deep insurance industry expertise, an entrepreneurial mindset and is passionate about providing great customer experience while creating value and delivering on commitments for our clients.
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What experience and attributes we think you need to get the job done...
Nice to Have
Working at Coherent
Coherent is a global software as a service (SaaS) company redefining how business and IT teams leverage no-code to manage vital business logic. Most companies run critical business operations on hundreds of spreadsheets. Additionally, they spend billions globally on IT budgets to recode the business logic inside spreadsheets to add connectivity to other applications, auditability, and cloud scalability. Spark is Coherent’s flagship solution, offering a no-code SaaS platform that makes building business software as fast, approachable, and cost-effective as using Excel. Create your first application programming interface (API) from your existing Excel rules, formulas, and data models in minutes and make it available via the cloud to securely connect with any modern application. Then supercharge it by adding deep version control, automated testing, and parallel simulation capabilities. For more information, visit: https://www.coherent.global/
We have more than 200 people across Hong Kong, Singapore, USA, Thailand, Japan, Philippines, India and the UK. We have a passion for making things work faster, simpler and smarter. That passion extends to how we work, collaborate, and represent our growing brand.
Every Coherent team member is empowered to think creatively and act decisively to solve our clients’ problems. We strive to cut away complexity and hierarchy, so you can focus on the work at hand. This means everyone gets opportunities to take the lead on projects and grow their skills and abilities. At Coherent, you don’t just take a job, you seize the opportunity to build a career. We seek out individuals who show natural curiosity, determination, and enjoyment. And we help you thrive.
Perks of working at Coherent
Full Time
Durable Manufacturing
06/09/2022
11/06/2022
coherent.com
SANTA CLARA, CA
3,000 - 7,500
1975
Public
ANDREAS W MATTES
$1B - $3B
Durable Manufacturing
Coherent is a California-based manufacturer and distributor of lasers and photonic instruments for life science and defense industries.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.