We are looking for a Senior Customer Success Manager who wants to be part of Coherent Spark our flagship SaaS product which is the next-generation no-code solution that instantly converts spreadsheet business logic of any complexity into ready-to-use APIs.

This role will drive growth opportunities and solve complex business problems by implementing Coherent Spark for our clients. You will work with our customers to be successful on our platform and achieve their desired outcomes, by driving product adoption, building strong customer relationships, and providing a feedback loop to the rest of the organization.

If you are someone who can come up with innovative ideas, understand SaaS technologies and build best practices for scalable technology products, come talk to us. You will get a chance to work with some of the brightest professionals and take your career to new heights.

Now you may be wondering what your day-to-day will look like. You will...

• Engage with our customers and partners across different industry segments to lead end to end use case discussions and guide the technology enablement through Coherent Spark
• Understand our customers business/technical problems and help provide solutions using Coherent Spark to solve key concerns within the provided technology context
• Leverage data to build actionable insights that deliver outcomes for Annual Recurring Revenue Expansion goals set by leadership
• Collaborate with product team to continuously improve our products to delight the customer
• Work collaboratively with multi-disciplinary teams to provide the right guidance and how best to address pain-points in the customer lifecycle
• Develop deep understanding of our platform
• Educate and empower our customers and partners as part of increasing adoption and engagement
• Build a library of use cases and models that can help drive engagement across our customer and partner communities
• Contribute to effective working relationships in a global matrix organisation

What experience and attributes we think you need to get the job done...

• Bachelor’s degree
• 8-10 years of experience in Computer Science or equivalent role at a SaaS technology company or Financial Services/Insurance, focused on increasing customer satisfaction, adoption, and retention
• Ability to communicate confidently with strong written presentation and live virtual engagement skills

• Customer-oriented. Demonstrated experience in working effectively in a fast-paced environment and able to react positively to change
• Self-starter. Have a passion and curiosity about using technology to solve our customers and partners’ business challenges

• Culturally adaptable and experience working in a SaaS and start-up environment

Nice To Have

• Business experience in Insurance / Financial Services
• Exposure to agile project management, business analysis, change management and product development lifecycle and release management activities
• Strong technical knowledge in software, web/mobile and cloud technologies, hands-on coding experience is a plus
• Some working knowledge of AWS/Azure/GCP and SaaS technologies

Working at Coherent

Coherent is a software company with more than 250 people across Hong Kong, Singapore, USA, Thailand, Japan, Philippines, India and China. We have a passion for making things work faster, simpler and smarter. That passion extends to how we work, collaborate, and represent our growing brand.

Every Coherent team member is empowered to think creatively and act decisively to solve our clients’ problems. We strive to cut away complexity and hierarchy, so you can focus on the work at hand. This means everyone gets opportunities to take the lead on projects and grow their skills and abilities. At Coherent, you don’t just take a job, you seize the opportunity to build a career. We seek out individuals who show natural curiosity, determination, and enjoyment. And we help you thrive.

Perks of working at Coherent

• Competitive salary packages 
• Health Insurance (Medical and Dental) 
• Flexible working arrangements 
• Special Events (Hackathons, etc.) 
• No formal dress code 
• Non-hierarchical organisation (no BS) 
• Generous leave benefits 
• Fun international work environment 
• Global mobility opportunities 
• Learning and development opportunities 

Coherent is committed to diversity and inclusion as important elements of our company culture. We value individuals for their unique experiences, talents, and contributions they can bring when working together as a team. We do not discriminate on the basis of gender, race, ethnicity, religion, politics, sexual orientation, age, or disability.