Overview
Client Relationship Managers (CRM) are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Key Responsibilities
Build trusted relationships with client stakeholders
Understand the client environment, issues, and priorities
Work with clients to define their problems and co-create solutions
Drive RFPs / proactive bids with regards to renewals, extensions and expansion
Track of industry trends relevant to client business and bring forth proactive ideas and solutions
Serve as the day-to-day point of contact for the clients
Responsible for backlog growth including renewals and extensions of current engagements
Lead the onsite project teams and ensure they understand the client environment
Required Qualifications
Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
Experience managing Client P&L of $15 Million dollars including reporting and metric assessment for the account.
BS Degree
Preferred Qualifications
MS or MBA degree preferred
Strong background in a project environment and application development.
Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
Must be detail oriented and able to manage and maintain all facets of complex assignments.
Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences.
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Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jan 27 2023
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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