1 cmg lending corporation Job
Open House Lending Corporation is Hiring a Customer Services Representative Near Nottingham, MD
Job Description
As a CSR, you will act as a friendly liaison between our customers, sales team, partners and underwriting department. It's based on-site at our Nottingham/ White Marsh MD headquarters.
Primary Responsibilities • Positively impact the customer experience, while maintaining frequent friendly communication and providing exceptional friendly customer service to homebuyers • Maintain friendly ongoing communication with our Homebuilding staff throughout the entire loan process • Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages • Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans. • Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department
Qualifications • Friendly customer service , strong oral and written communication skills • strong organization skills, attention to detail , punctual, and ability to multi-task • At least 1 year of experience processing loans, or real estate experience preferred • Working knowledge of real estate documentation, underwriting policies, compliance, and procedures would be a plus.
Company Description
Job Summary
Full Time
$35k-44k (estimate)
05/01/2024
05/20/2024
openhouselending.us
Nottingham, MD
<25
The following is the career advancement route for Customer Services Representative positions, which can be used as a reference in future career path planning. As a Customer Services Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Services Representative. You can explore the career advancement for a Customer Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Services Representative job description and responsibilities
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/18/2022: Albany, GA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
02/01/2022: Columbus, MS
Customer Services Representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/23/2022: Huntsville, AL
A great customer support representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/28/2022: Springfield, OH
Responding to questions with positive language can greatly affect how the customer hears the response.
04/04/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Services Representative jobs
Have a clear escalation pathway.
04/07/2022: Fayetteville, AR
Listen, understand and take action.
03/18/2022: Anchorage, AK
Understand the customer’s expectations.
04/04/2022: Virginia Beach, VA
Listen attentively and actively.
04/18/2022: Birmingham, AL
Become a customer advocate and a brand ambassador.
03/13/2022: Pittsfield, MA
Step 3: View the best colleges and universities for Customer Services Representative.
