**Customer Experience Research Analyst**

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** Job Description**

Associate Analyst

Internal Use Only - Grade 9/10

Position Overview:

As a Customer Experience & Commerce Analyst, you will join a team of accomplished industry analysts that are experts on the evolution of the customer journey. As a member of the team you will assist and, in some cases, lead a variety of our commerce and payments research efforts, including briefing with technology vendors, writing reports, analyzing survey data and presenting to clients. Your primary responsibility will be to cover a broad range of CX technologies with an emphasis on content and commerce and/or Advertising and marketing technology vendors.

Qualifications:

A successful candidate should have a minimum of 2-4 years applicable experience in a journalism, research or analysis role. Important qualifications include:

Strong writing skills with experience producing research reports or in-depth articles

Comfort with basic data analysis. Ability to communicate quantitative findings and recommendations in written and conversational business formats

Strong verbal communication skills and presentation experience

Background or expertise in fintech, e-commerce or retail industry required

Background or expertise in payments technology strongly recommended, but not required

Bachelors or Masters degree

Candidate Profile:

We are looking to recruit an Associate Analyst with a good mix of written and interpersonal skills. Our top priority is to find a candidate that can write clearly and succinctly. We are also seeking someone with an ability to present with confidence to a group of industry peers.

As an Analyst, you will be expected to work under the supervision of a Principal Analyst and Research Director within a geographically dispersed, global team. Daily activity will involve vendor briefings, client inquiries, report production, and advisory work.

You will focus on specific topics within our customer experience and commerce research and closely follow technology innovation, vendors, and market evolution. The objective with this role will be to develop expertise in your field and provide support for the broader team coverage, with the intent to develop sufficient expertise to enable you ultimately to work independently with minimal supervision.

Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $70k to $90k. Base salary ranges may vary by geographic location. This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit *.*

At S&P Global Market Intelligence, we know that not all information is importantsome of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit, S&P Global Market Intelligence

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**Equal Opportunity Employer**

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law.

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20 - Professional (EEO-2 Job Categories-United States of America), RESECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)

**Job ID:** 270942

**Posted On:** 2022-03-01

**Location:** Virtual, Massachusetts, United States