Position Title: Front Office Supervisor

Department: Operations

Position Reports to: Clinic Office Manager

Benefits: Medical and Dental Paid Holidays Personal Days VacationSick Leave (10 days per year)403 B Retirement Plan; 2% employer match after one year of employment 

Responsibilities:

Administration:

• Implement and coordinate services render by the front office. Supervise client services operation coordination and all front office activities.
• Submit programs and services reports to administrators.
• Participate in administrative meetings to plan and evaluate program requirements.
• Support Operations Director and Operations Managers in clerical duties, as needed.
• Complies with HIPAA laws and maintain confidentiality of sensitive information.
• Other duties as assigned.

Personnel:

• Evaluate performance of front office employees and volunteers. Maintain performance evaluations schedule. 
• Interview and hire new employees in conjunction with supervisor.
• Understand and follow all items in the Personnel Manual, Policy and Procedure Manual and Union Contract.

Front Office Services:

• Supervise program documentation process, including but not limited to: Client intake, eligibility, billing services and completion of administrative required forms.
• Monitor medical record maintenance.
• Supervise and train front office employees and volunteers.
• Develop and implement front office staff and schedules. Generate providers’ schedule and appointment sheets for patients.

Observes CMOAR policy/procedures regarding Conduct in the work place:

• Observe regulations on time card use and reporting.
• Maintain attendance as a policy.
• Maintain a clean and safe work area.
• Observe general Safety/Employee Health policies and procedures.
• Maintain a current annual health screening.
• Observe CMOAR Appearance/Dress standards.
• Maintain the privacy and confidentiality of both client and employee with regard to medical records.
• Display clearly visible identification.
• Treat all patients with respect and dignity and adheres’ to the Patient Bill of Rights.
• Treats all employees with respect and dignity in accordance to non-discriminatory policy and procedure.
• Treat all employees/clients in a courteous and professional manner.
• Conduct only work related conversations when clients are waiting for service.
• Do not discuss other staff members, policies, problems or medical care in public areas of clinic.

Qualifications/Requirements:

• Two years medical office experience preferred.
• Proficient in verbal and written communication skills, English and Spanish.
• Computer experience.
• Must have strong customer-service skills.
• Must have strong team orientation
• Candidates must be extremely reliable, punctual and very well organized.
• Typing at least 35 wpm.
• High School Diploma or Equivalent.
• Ability to handle numerous task simultaneously, and work in a busy environment.
• Good follow-up skill, and able to function under pressure.
• Able to promote and provide the means for a working team relationship within front office and other departments.
• Flexible, thoroughness, dependability and attention to detail.
• Flexible hours (evenings and weekends required).
• Supervising experience preferred.
• Must provide proof of up-to-date COVID-19 vaccinations including recommended doses in the primary series AND booster dose when eligible.