General Manager

The General Manager is a leadership role that directly impacts the culture and vibe of the gym. The General Manager is responsible for facility oversight including the gyms community, cultural and training development of staff, financial growth, policy implementation, and safety standards enforcement. Essential qualities for the position include a thorough understanding of successfully leading teams, collaboration, problem resolution, follow up, and Climb’s Mission, To be a catalyst for community through personal transformation and vision, Connect People Movement.

Climb is headquartered in Nashville, TN with 4 total locations: Nashville, TN (2), Murfreesboro, TN (1) and Bentonville, AR (1). We value a healthy work/life balance that encourages our General Managers to pursue personal climbing and/ or other physical endeavors while displaying a strong commitment to our mission and vision. 

Curate Culture

• Emulate a thorough understanding of Climb’s Mission and how it applies to the customer's journey

• Dedication to customer service, organization, and risk management daily in an effort to enact Climb’s Vision

• Display strong communication and teamwork skills

• Ability to develop a cohesive team with high morale

• Exceptional work ethic, management skills, and attention to detail

• A heightened understanding of the state of the climbing gym industry and a desire to keep Climb at the forefront of the industry’s progression

• Comprehensive knowledge of setting processes, equipment, and quality standards 

• Regularly attend yoga and fitness classes 

• Maintain a thorough understanding of Climb’s community’s needs and seek connectivity with its members and guests

• Dress according to staff attire standards

Details Matter

Staff Management

• Lead recruitment and staff selection

• Alignment of gyms leadership team - 2 Head Guides and the Head Routesetter

• Implementation of new employee orientation and training

• Provide ongoing staff development

• Ensure operational, HIG, and staff manuals are executed properly 

• Perform annual compensation and performance review (admin and support)

• Monitor pay rates and benefits for staff

• Conduct biweekly shift leader, monthly HIG (company wide), leadership meetings

• Indirectly manage employee schedules, ensuring balance between mission and margin

Admin

• Assist in developing annual budget including income and expenses

• Track results to budget and develop action plan for gaps

• Monitor Head Indoor Guides KPI’s 

• Maintain payroll and Paycom platform 

• Work with Basecamp on company direction, growth, and initiatives

Operations

• Oversee HIG’s and other management staff

• Assist with design of specific initiatives

• Ensure all initiatives are rolled out according to plan

• Manage facility repairs and improvements

• Verify policies and manuals are being followed; improvements / challenges require conversation and company wide agreement 

Desired Qualifications

• Hold a B.S. in Business Management, Outdoor Recreation or significant relevant education/experience

• Hold and maintain current CPR/First Aid certification throughout employment

• AMGA certification is a plus

• 3 year of management experience 

• Experience implementing and executing corporate strategy

• Experience with conflict resolution

• Experience with delegation and tracking of tasks

Scheduling Compensation

• 40 hours a week; weekend and evening availability

• Paid time off

• Salary dependent on experience

• Potential for bonus opportunities

Climb is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.